Customer Experience Manager

6 days ago

Auckland CBD, New Zealand McFall Fuel Full time NZ$80,000 - NZ$120,000 per year

Are you passionate about system implementation, delivering exceptional customer experiences and developing high-performing teams?

McFall is seeking a dynamic and strategic Customer Experience Manager, based in Mount Maunganui, to lead our sales and customer support contact centre team of 6 across inbound and outbound channels. This is a pivotal leadership role that drives customer satisfaction, operational excellence, and business growth.

About the Role

As Customer Experience Manager, you will:

  • Lead a dedicated team focused on delivering responsive, high-quality service.
  • Oversee customer onboarding, account management, and support functions.
  • Drive outbound campaigns in collaboration with sales and marketing to support revenue growth.
  • Champion digital transformation through CRM system leadership and data-driven decision-making.
  • Ensure internal customer needs are met with efficiency and care.

What You'll Bring

  • Proven leadership experience in customer experience, contact centre operations, or account management.
  • Strong team development and coaching capabilities.
  • Proficiency in CRM systems and digital tools.
  • Excellent communication, problem-solving, and organisational skills.
  • A customer-centric mindset with a focus on continuous improvement.
  • Experience in fuel, lubricants, or a similar industry is advantageous.

Why McFall Fuel?

McFall Fuel is a proudly New Zealand-owned business delivering fuel and lubricants across the North Island, supporting industries like farming, forestry, transport, and construction.

Our motto, "Our energy, your success," reflects our commitment to people, service, and investing in a better future.

We're growing fast—with strong regional roots, a clear vision, and a deep belief in technology, innovation, and great people. You'll be part of a team with big plans and the ability to make a real impact as we evolve.

At McFall Fuel, we live by our values of Reliability, Teamwork, Integrity, and Safety. If you're a proactive Customer Experience Manager who thrives in a fast-paced environment – we want to hear from you.

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