Customer Manager

Are you a coffee enthusiast with a passion for building relationships? We are looking for a proactive and relationship-driven Customer Manager to nurture key customer partnerships and ensure every interaction adds value.

A little about us:

We are a team of Hospitality specialists, roasting and serving beautiful coffee in New Zealand, Australia, UK, Japan and Singapore. We are looking for someone who is proactive and resilient with a passion for growing, supporting and connecting with hospitality businesses to join our team in Auckland and continue to grow the Allpress throughout the North Island.

More on this exciting opportunity:

As a Customer Manager, you will be the face of our business, engaging with customers, and play a crucial role in building client relationships and supporting them build their businesses by understanding their goals, solving challenges alongside, generating excitement about our brands, and delivering an exceptional customer experience.

To be successful in this role, our ideal candidate will have proven experience in account management, preferably in the food and beverage industry. You will be an excellent communicator with strong interpersonal skills.

You will be someone who is self-motivated, goal-oriented, and results-driven. With a passion for coffee and a strong desire to share your enthusiasm with others.

You will be working with dual brands, collaborate closely with internal teams across sales, Customer Service and Technical teams to deliver tailored solutions that strengthen customer loyalty and drive long-term growth.

About you:

• Proven experience in account management, customer success, or a similar role
• Ability to build and manage strong, trusted relationship with customers
• Understand client needs and provide solutions that meet their business objectives
• Monitor account performance and identify opportunities for improvement or growth
• Exceptional communication, negotiation, and interpersonal skills
• Great organisational skills and proven ability to forward plan
• Be a team player, admin savvy, highly motivated and goal focused
• Ability to manage multiple priorities in a fast-paced environment
• A successful history of meeting company KPI's
• Possesses the knowledge to understand business P&L's and confidently report these to customers

This is a permanent, full-time, position, 40 hours per week. Days of work are Monday to Friday. A full, clean drivers' licence is a requirement, as well as the ability to travel regionally when monthly/when required.

Who doesn't love a perk

• Company vehicle + parking
• As much free coffee as you like at work
• 250g of beans to take home weekly in addition to online staff discounts for our products
• A great company culture with breakfast clubs, Friday drinks, and social events
• A free and confidential Employee Assistance Program
• An annual $200 wellbeing voucher
• A 12-week company paid parental leave policy

We love to grow our people:

• Career development across multiple brands, Underground, Allpress & Asahi
• Structured development plan to support you on your journey
• A free access to LinkedIn Learning

Diversity at Allpress

Allpress is committed to being an inclusive organisation where all people feel valued, respected, and engaged.

We pledge a commitment to:

• Building an inclusive team and community who represent all groups in society.
• Empowering our people to continuously improve the way we work and promote equity.
• Removing barriers and the influence of bias.
• Creating a safe environment where we're encouraged to speak out against discrimination in any form.
• Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work.

Sound like you? Apply by clicking the link below - please include a personalised cover letter explaining why you would like to join our team.