Customer Experience Consultant

4 days ago

Auckland CBD, New Zealand Booths Logistics Full time

The Role

Are you passionate about creating unforgettable customer experiences? We're looking for someone vibrant, upbeat, and people-focused to join our Customer Experience as a Customer Experience Consultant

If you're a natural relationship builder who thrives on connecting with others, solving problems with a smile, and bringing positive energy to every interaction — this could be your perfect next step.

Help us shape meaningful customer journeys and make a real impact from the inside out

What you can offer us:

  • At least 3 years' experience in a front-facing customer service role.
  • Excellent verbal and written communication skills.
  • Highly organised, self-initiator with attention to detail.
  • Adaptable and resilient in your approach, with the ability 'think on your feet' in a sometimes time-pressured environment.
  • Proactive in identifying and driving continuous improvement.
  • Ability to prioritise and multitask a variety of customer queries.
  • Ability to work autonomously and collaboratively as part of a dynamic team.
  • Experience in navigating and utilizing large software systems and the MS Office Suite, with sound Excel skills.
  • Strong commitment to Health & Safety and compliance.
  • Exposure to the Transport & Logistics Industry would be highly regarded.

What we can offer you:

  • Opportunity to join our supportive, dynamic team.
  • Competitive Salary
  • Up-to-date technology with new technology coming on all the time.
  • A supportive Manager and a team who are looking forward to their new team member starting

About Us:

At Booth's Logistics our strength is in our people. We have a Can Do, Will Do approach and pride ourselves on going above and beyond for our customers to deliver an outstanding service the Booth's way.

Innovation, passion, integrity, and teamwork are part of our DNA and that is felt throughout our network. We are committed to providing innovative, sustainable transport and logistics services and keeping New Zealand's supply chain driving.

What you must have to apply:

You will need to undergo a pre-employment drug and alcohol test and have NZ/AU Permanent Residency.

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