Customer Service Representative

3 days ago

South Dunedin, New Zealand Mico Full time

The role:

Reporting to the Branch Manager, this is a varied role working across the whole branch that will see you involved in sales on the Trade Counter. However, from time to time you may be required to help in inwards Goods, Cycle Counting, Stocking and Rotating products on shelves, Customer Deliveries, Loading / Unloading and whatever else is necessary within the branch.

  • Ensure that our customers, who are made up of trades, businesses and homeowners, are greeted with a cheerful smile and exceptional service
  • Support the team in inventory management, inwards goods and doing deliveries
  • Ensuring products are organised and ready for delivery
  • Accurately checking and receipting product into our systems

This is a full-time role offering 40 hours a week. Working Monday to Friday with one rostered Saturday (8am-12pm) every 3-4 weeks.

About you

To shine in this role, you'll need to be an organised and reliable team player who enjoys working in a close-knit team. Have a customer-focused and outgoing attitude and good work ethic.

  • Proven experience in a customer service and/or retail sales environment/inwards goods/Warehouse experience
  • There will be manual handling, and some heavy lifting required so you'll need to be physically fit
  • Have a Full clean NZ driver licence
  • Plumbing background will be ideal but not essential
  • Strong interpersonal skills and ability to build rapport to support our valued customers
  • A motivated, self-driven worker, with the skill to work proactively, independently and under pressure
  • Be confident with computers and learning new systems

Our benefits:

  • Competitive hourly rate and Staff-buying privileges
  • Genuine development opportunities that come with being part of the wider Fletcher Building Group
  • Employment Education Fund
  • Health & Wellbeing initiatives including an Employee Assistance Program.

Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don't always apply for roles unless they match 100% of the requirements. If this role interests you but you feel you don't quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together.

Please note – A pre-employment medical, including drug test and criminal background check is required as well as the legal right to work in NZ indefinitely.

Our recruitment team will be on leave over the Christmas and New Year period and will return in early January. We'll be in touch with you in the new year regarding your application.

We are proud of the incredible diversity of people who make up our business As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.

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