Claims Technical Advisor – Property Claims

5 days ago

Auckland Christchurch Wellington, New Zealand Job Details Full time NZ$105,000 - NZ$220,000 per year


Claims Technical Advisor – Property Claims

Job No: 678006

Auckland, Christchurch, Wellington

Permanent Full Time

Insurance

NZ-B4



Join Suncorp and help shape the quality, efficiency, and customer experience of our claims journey. As a Claims Technical Advisor, you'll play a vital role in supporting our Claims Consultants and Team Managers by providing specialist guidance, improving processes, and ensuring fair and accurate claim outcomes. If you thrive in a collaborative environment, enjoy problem-solving, and want to make a measurable impact across our Claims function, this is the role for you.

What you'll do

In this role, you'll be the technical expert supporting the delivery of high-quality claim outcomes across the team. Your day will include:

  • Triaging claims and providing technical advice to Claims Onshore and Offshore Consultants
  • Managing payment approvals within the agreed authority framework
  • Supporting claim declinatures and CRC referrals
  • Conducting technical audits, identifying training needs, and contributing to skill development
  • Managing escalated claims and tier-two complaints from customers and brokers
  • Helping refine and improve claims processes to reduce leakage and maximise recovery
  • Delivering formal and informal training to uplift capability across the team
  • Assisting Team Managers with workflow management and providing Enlighten stats
  • Building strong relationships with internal and external stakeholders to support effective claim outcomes

What you'll bring

We're looking for someone who brings both technical capability and a customer-first mindset. You'll bring:

  • Significant customer service experience
  • At least 4 years' experience in claims management, preferably property claims
  • Strong problem-solving skills and the ability to identify innovative solutions
  • Excellent stakeholder management and consulting skills
  • Highly developed written and verbal communication abilities
  • Strong attention to detail and confidence working with systems and data
  • Adaptability, learning agility, and a proactive approach to continuous improvement
  • A collaborative style and willingness to support, coach, and uplift others

What we can offer you

  • Free life, salary continuance & trauma insurance cover
  • Discounts on Vero & Southern Cross medical insurance
  • Flexible leave (up to four days per year in addition to annual leave)
  • Positive, inclusive team environment - where individuality is celebrated
  • Flexible work arrangements supporting a healthy work/life balance
  • $250 annually for gym membership or hobbies
  • Ongoing learning & development opportunities
  • Opportunity to join the employee share plan

About Suncorp NZ

We're proud to be part of the Suncorp Group, home to some of Australia and New Zealand's most trusted insurance brands. Together, we deliver faster, simpler, and better outcomes for our customers and partners.

At Suncorp, we believe we are at our best when our workforce reflects the diversity of our communities. We're committed to creating an inclusive culture, offering flexible work, career development, and opportunities for internal mobility.

If you require adjustments to participate equitably in our recruitment process or workplace, contact for a confidential conversation.

Chase the sun with us - Apply online today

Advertised: 27 Nov 2025 New Zealand Daylight Time

Applications close: 07 Dec 2025 New Zealand Daylight Time



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