Customer Services Librarian

Customer Services Librarian | Te Matapihi ki te Ao Nui

Multiple roles available – choose the hours that suit you

Kia mahi ngātahi mō Pōneke mō tōna āpōpō | Working together for Wellington's future

In preparation for the exciting reopening of Te Matapihi ki te Ao Nui Central Library in mid-March 2026, we're looking for passionate and community-minded individuals to join our Library whānau as Customer Service Librarians.

This is a unique opportunity to help shape how we connect with our communities in new and meaningful ways. Te Matapihi will be a space for everyone – a place where each experience opens a window to knowledge, connection, and a sense of belonging. It will be a place where people can learn, cultures and communities can connect, and everyone can enjoy access to special public spaces.

As a Customer Service Librarian, you'll assist people from all walks of life to access a wide range of digital and physical services, collections, information, and social connection opportunities. You'll work collaboratively, often without direct Team Leader supervision, so initiative, adaptability, and teamwork are essential. This is a hands-on role that requires personal resilience, physical fitness, and a genuine desire to support our diverse communities.

We have multiple roles available with a variety of rostered hours to suit different lifestyles and commitments. Whether you're looking for part-time or full-time work, we encourage you to apply and select the roster that interests you in the application form.

Please visit our Careers page to view the position description and see the details of what shifts are available. Customer Services Librarian | Te Matapihi ki te Ao Nui - Wellington City Council

Ngā tohu me ngā wheako | Qualifications and experience

To be successful in this role, you'll hold a New Zealand Certificate Level 5 or have equivalent knowledge gained through relevant work experience. You'll bring at least two years of experience in a challenging customer or community service environment, this could include hospitality, busy retail, helpdesk or call centre roles, or early childcare and teaching. You'll be confident using a range of online tools, social media, and digital technologies, and ideally have research skills gained through education or previous work. Familiarity with public library services is a plus, whether through work or as a customer, but previous library experience is not required.

We are looking to appoint from $66,735 per annum, for this role, depending on relevant skills and experience.

Nōu te rourou | What's in it for you

Working for the Council offers you a range of benefits including 5 weeks annual leave, flexible working options, health and wellbeing support, Council staff discounts and a range of learning and development programmes and opportunities.

Explore inside the new Te Matapihi ki te Ao Nui at

Diversity:

We want your application to enable you to portray the real you. Skills are gained across many areas of our life, not just formal employment. If you can demonstrate the skills listed in the advert through whānau life, community or mahi aroha (volunteering) we encourage you to apply and share your story with us in your cover letter.

We welcome applications from all people and like our workforce to reflect the diverse communities we serve.

Accessibility Support:

We want to make sure any accessibility requirements you may have, are well supported so the selection process is equitable for everyone. Please let us know if there are any adjustments or support, we can offer to make our process more accessible to you by emailing:

Applications close 14 November 2025. Please note that we may engage with applicants prior to the vacancy closing and/or close applications ahead of this date so we encourage you to submit your application as soon as possible.

All applications must be submitted online – we will not accept emailed applications.

All applicants must have the right to work in New Zealand and be prepared to obtain and maintain a Police Vetting check.

If you have questions, please contact Brigid Brammer, Service Manager,