Front Office Agent

1 week ago

Te Awanga, Hawke's Bay, New Zealand Rosewood Hotels Full time NZ$45,000 - NZ$55,000 per year

Discover your Calling with us this Summer and take your career to new levels, at Rosewood Cape Kidnappers.

At Rosewood Cape Kidnappers we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career. You may be looking for a working holiday adventure in New Zealand for 6 months or maybe developing your hospitality career with us.

Our Front Office Agents will start in October/November 2025 and continue through the summer season until April 2026. If you are looking for something long term – please apply and let us know.


About Us

Far out to the east of Hawke's Bay wine country, Rosewood Cape Kidnappers sits atop rolling hills and rugged cliffs that give way to vast sea views and an ever-present horizon.

Home to not only a lodge and spa, this unique property also boasts one of the world's top golf courses, a sanctuary for some of New Zealand's most precious flora and fauna, and a working farm. Warm and enveloping, Rosewood Cape Kidnappers generous suites offer sumptuous comfort and awe-inspiring views in equal parts.

Our lodge is a place where comfort meets wilderness, and no two days are ever the same. Working here means joining a passionate and professional team dedicated to delivering extraordinary guest experiences.


About the Role

As a Front Office Agent, you will play a vital role in creating memorable stays for our guests — from the moment they arrive until their departure. This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support.

Key responsibilities include:

  • Serving as the central communication point for the hotel
  • Managing guest arrivals and departures with warmth and efficiency
  • Coordinating room reservations and handling guest correspondence
  • Assisting with guest activities and lodge experiences
  • Collating guest accounts, balancing daily audits, and completing administrative tasks
  • Assisting with guest luggage, valet parking, and maintaining guest vehicles
  • Supporting the wider lodge team with operational tasks as required

What You Will Bring

You're someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service. You'll also have:

  • Previous experience in a guest-facing or front office role, ideally in luxury hospitality
  • Exceptional organisational and communication skills
  • A confident and professional manner, in person and on the phone
  • Ability to multi-task, prioritise, and remain calm under pressure
  • Immaculate personal presentation
  • A full driver's licence and good physical fitness
  • Experience with OPERA Cloud (or similar) is a plus but not essential
  • A warm, engaging attitude and genuine smile

What We Offer

  • Competitive wages and delicious staff meals daily
  • Access to our Associate Perks Programme, with exclusive discounts and deals
  • 2 consecutive days off each week, wherever possible
  • Daily travel allowance
  • The opportunity to work at one of New Zealand's most iconic luxury lodges

Please Note:

Due to our private and remote location, reliable personal transport is essential. Applicants must have a valid working holiday visa or New Zealand work rights.


Join our team and experience a summer unlike any other. Apply now to be part of something truly special at Rosewood Cape Kidnappers.

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