Field Service Engineer, Surgical Robotics

1 week ago

Auckland, Auckland, New Zealand Medtronic Full time NZ$60,000 - NZ$120,000 per year

Engineers are indispensable to achieving our Mission. That's why we empower you to bring the best of your experience to bear on our market-leading portfolio of innovations. Apply your existing skills and develop new ones, with the training, mentorship and the guidance you need to continue to develop your expertise. With roles in specific business units, as well as at the corporate level, you're sure to find an opportunity to make an impact that's right for you.

Reporting to the Technical Services Manager, this position has the responsibility to support Medtronic business by ensuring seamless technical support and maintenance for our products, focusing on timely service and repairs to maintain customer satisfaction.

The position acts as a key technical resource, bridging the gap between sales teams, customers, and healthcare professionals by providing essential technical information and support.

Responsibilities may include the following and other duties may be assigned:

  • On-site technical service and support without sales & service quota.
  • Ensure all Preventative Maintenance is carried out in a timely manner as per manufactures guidelines
  • Make corrective repair calls to equipment in accordance with manufacturer's guidelines
  • Provides technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems.
  • Provides sales personnel with technical data necessary for the demonstration of products.
  • Acts as a liaison between sales personnel and customers on technical issues.

Required Knowledge and Experience:

  • Bachelor Degree with 1 year experience, or a Diploma with 3 years of relevant experiences
  • Relevant experiences in repairing and servicing medical devices
  • Team player
  • Customer focused

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