Service Delivery Engineer

We're never just satisfied with how things are –because we know how things could be. And it's our expert Technology team who forge ahead every day to make those 'what ifs' a reality. Welcome to a place where you can chase real progress and drive real change. And that includes your own career. Being a part of Technology means being switched on, endlessly curious and always adaptable. In return, you'll be supported to bring your own ideas to the table and challenge conventions – with the aim of making life a little brighter, simpler and better for our customers and each other.

We have a new opportunity for a Service Delivery Engineer to join our Core Insurance Platforms team in Auckland. In this pivotal role, you'll partner with a high-performing, partner-run team to deliver top-notch run services. You'll bring your technical expertise, strategic guidance, and governance know-how to ensure services are delivered efficiently, safely, and to the highest quality.

Your key Responsibilities will include:

• Demonstrate Suncorp's engineering expertise to team members and partners, enabling automation of repetitive and manual tasks.
• Support the run partner with escalated issues and analysis, driving continuous improvement.
• Support the design and delivery of operational improvements outside the scope of the run partners accountability.
• Provide oversight and feedback on the partner performance and execution and support improvement where necessary.
• Take the lead between platform change and run to ensure smooth migration of change into run.

To be successful in this role, you will bring:

• Tertiary qualifications in software engineering/Information Technology/related discipline or equivalent experience
• Software development experience with several of these technologies - Cloud Services (AWS/Azure), Java, React, NodeJS, Javascript/Typescript & AWS Lambda Framework, Python, Openshift
• AWS/Azure Certification or experience is desirable
• Experience working in an Agile development/delivery environment
• Diagnostic and troubleshooting skills
• Experience in platform operations and service delivery
• Ability to work autonomously within a team framework
• Excellent communication skills both verbal and written, and comfortable presenting materials across multiple levels of the organization. Must have strong technical knowledge and analytical skill

What we offer:

• Free life, salary continuance and trauma insurance cover
• Discounts on Vero insurance & Southern Cross
• Flexible leave of up to four days per year in addition to annual leave
• Positive, inclusive team environment where we welcome individuality and celebrate diversity
• Flexible work arrangements embracing a healthy work/life balance
• $250 annually for gym membership or hobbies
• Ongoing learning and development opportunities
• Opportunity to join the employee share plan

About Suncorp New Zealand:

We're proud to be a part of the Suncorp Group family alongside some of Australia and New Zealand's most trusted names in insurance – working together to bring about faster, simpler and better outcomes for our customers and corporate partners. Our commitment to strong, supportive partnerships extends to our people as well, and the opportunities and support we provide to help you thrive in your career with us. And with a shared customer-obsession and the digital capabilities to make a genuine difference, you'll see the meaningful impact you can make for our customers and communities, while watching your own career shine too.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact for a confidential conversation.

If this role sounds like you, apply online today