Managed Mobility Specialist

At One NZ we're not just imagining the future, we're building it. Our purpose? A better-connected Aotearoa New Zealand. Kia renarena te taukaea i Aotearoa New Zealand.

Our ambition? To become the most AI-enabled telco on the planet. This isn't just about our technology, It's about you. We're investing in our people like never before.... empowering them to grow, lead, and shape what's next.

Through our AI School, access to world-class learning platforms, or career pathways that evolve with you, we create an environment where your curiosity thrives, and your skills accelerate.

Join us and be part of something extraordinary: connect with purpose and help redefine what's possible.  

Uia mai koe te pātai, he aha te mea nui o tēnei ao? Māku koe e ki atu he tangata, he tangata, he tangata.

"If you asked me, what is the greatest thing in this world, I would say it is people, it is people, it is people."

You will develop a deep understanding of the customer's organisation, build strong relationships at all levels and be viewed as the customer's onsite service delivery owner, a dedicated, reliable, and virtual colleague.

Own and proactively lead customer-specific service support related initiatives and actions, working closely with SDM, SDC, and Account Manager, making sure that activities and service outcomes are highly visible to the customer.

Role model best practice customer experiential service support, coaching customer colleagues to encourage self-service, helping them to get the maximum value from One's products and services.

As a Managed Mobility Specialists –you will be the One New Zealand representative based onsite with two of our Dunedin based Enterprise customers. This is a part time role 20 hour a week, these hours are flexible and can work around other commitments making this a great opportunity for someone still studying.

Due to security clearance, we require you to be a New Zealand Citizen to be eligible for this role.

• Build and grow relationships both internally at One NZ and with the customer Onsite to deliver trust and then simplicity and speed.
• Provide customer executives and personnel with a One NZ contact point for Managed Service-related interactions.
• Be the primary point for coordinating and maintaining the information within One NZ's core provisioning, billing, and asset systems.
• Manage customer orders and changes through to completion, ensuring all orders are submitted via the agreed processes and systems including customer authority and acceptance.
• Assist with a smooth transition of any projects and alignment and integration into the existing infrastructure.
• Manage and operate any customer specific tools and processes.
• Provide Ad-hoc and regular reporting as required.

• Understanding of mobile technology (iOS/ Android) with enhance and demonstrated experience and capability of mobile device hardware and features.
• Experience with varied technology administration tools with an enhance enhanced and demonstrated experience and capability of mobile device tools.
• Customer service experience ideally in ITC or a similar industry.
• Ability to build rapport and trust.
• Industry tertiary qualifications in technology or related field (preferred).
• To meet clearance criteria, you must be a New Zealand citizen.

• A fully subsidised Southern Cross health insurance cover for you and your family.
• Laptop, unlimited data plan and a market leading mobile phone
• Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
• Discounts on One New Zealand products, services and much more

We are proudly Rainbow Tick certified and champion diversity of thought, perspective and background. Joining our whānau is more than starting a new job - it's the beginning of a journey that will challenge and inspire you to play a role in something bigger. 

Tū hikitia rā, tū hāpainga. Tū hāpainga, tū hikitia rā.

We stand to uplift, to support and to elevate others.

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