Client Services and Growth Manager

Client Services and Growth Manager

Southern Cross Wellness Partners

Southern Cross Wellness Partners was established in 2024 through the merger of Raise Mental Health (EAP and mental health services) and MedPro Healthcare (occupational health nursing). As a wholly owned subsidiary of Southern Cross Healthcare, our vision is to help people live their best lives by reimagining healthcare. Guided by our Reimagining 2033 Strategy, we're shaping the next generation of healthcare in Aotearoa New Zealand—creating an integrated, connected ecosystem that supports patients, their whānau, specialists, and funders across the full continuum of care.

As we evolve from a hospital group to a comprehensive healthcare organisation, we're expanding our capabilities, unlocking new markets and partnerships, and strengthening our ability to deliver innovative, purpose-driven care. As New Zealand's largest non-government healthcare provider and one of its most trusted brands, we're uniquely positioned to deliver healthcare like no other.

Mō te Tūranga | About the Role

The Client Services and Growth Manager is a key leadership role driving operational excellence and business growth at Southern Cross Wellness Partners. You'll coordinate teams to deliver exceptional client experiences, build strong relationships with key partners, and identify new sales and growth opportunities. Leading tenders, contracts, and client feedback, you'll ensure client satisfaction remains high. You'll be accountable for the business's commercial performance — developing and executing growth plans, managing budgets, and optimising resources to meet revenue goals. This includes overseeing sales performance, pricing, procurement, and inventory to ensure the seamless delivery of our occupational health and wellness services nationwide.

As part of the Senior Leadership Team, you'll provide strategic direction with hands-on management to support your team including mentoring and foster a culture of collaboration and continuous improvement. You'll ensure the right people and systems are in place for your team to deliver high-quality care and strengthen our reputation as a trusted leader in workplace and mental health services. This is a full-time, permanent role based at our National Support Office in Auckland's CBD.

Ngā pūkenga me ngā wheako | Skills and experience

• A natural storyteller with charisma and the confidence to sell and inspire.
• A proactive go-getter - ideally with a clinical background who's successfully transitioned into business or leadership.
• Proven experience in sales management and business development, with a track record of driving growth and delivering results.
• Deep industry knowledge paired with strategic thinking, collaboration, and exceptional communication skills.
• Outstanding written and verbal communication, negotiation, and relationship management abilities.
• Strong time management and organisational skills, with the ability to juggle priorities and stay focused under pressure.
• A professional, forward-thinking approach and the ability to lead, motivate, and develop teams.
• Sound understanding of Health & Safety and Privacy requirements.
• Confident, self-driven, and motivated to make an impact.
• A relevant qualification in business, management, or a health-related discipline is desirable.

Ngā mea ka taea e mātou te tuku I a koe | What we can offer you:

• Competitive Rewards: Attractive remuneration package and relocation allowance.
• Health & Wellbeing: Funded health insurance, a comprehensive wellbeing programme, generous Christmas/New Year breaks and long service leave provisions.
• Flexibility & Growth: Flexible working arrangements and a tailored and supported development plan.
• Perks & Community: Discounts from a range of partners and the opportunity to join our Employee Network.

Ko wai matou | Our Organisation

At Southern Cross Healthcare, our purpose is clear: to advance quality healthcare across Aotearoa New Zealand. Our values shape everything we do:

• Care First – We lead with compassion, delivering care that's deeply human through genuine manaakitanga.
• Better Together – Collaboration is our strength. We unite diverse skills and perspectives to create better outcomes for all.
• Pursue Excellence – We strive to improve, innovate, and excel every day—never settling, always aiming to deliver our best.

Driven by a strong 'for purpose' ethos, we think beyond financial quarters—planning for generations to come.

If you have specific needs or would like to discuss how we can support you, please contact our Talent Acquisition team at for a confidential conversation.

Haere mai, ā, mā te mahi tahi ka whai wāhi ki tētahi mea whai take, ka āwhina i ngā tāngata ki te whai oranga mā te whakaaro anō ki te tautiaki hauora

Join us, and together, each of us can be part of something important, helping people live their best lives by reimagining healthcare.

For a copy of the Job Description visit Position-Description---Client-Services-and-Growth-