Client Manager

About the Role

As a Client Manager at Ticketmaster, you will play a crucial role in managing relationships with some of our most important corporate clients.

Based in our Auckland CBD office, this full-time permanent position will see you act as the primary point of contact for a portfolio of high-profile clients, ensuring they receive the exceptional service and support they expect from Ticketmaster.

The Team

The Support and Operations team are responsible for the delivery of exceptional ticketing service to clients (Venue & Promoter) through the effective management of client requirements.

Working closely and collaboratively with both clients and internal stakeholders ensuring systems and processes are delivered to ensure not only a positive client experience but also a positive customer experience.

The team are key to maintaining a strong and connected client relationship and plays a critical role in the development and implementation of ticketing strategies to maximise sales.

The Job

The Client Manager works as a team member within the Support and Operations team sharing knowledge, information and valuable client feedback with other colleagues to assist in the formulation and implementation of strategies that create an outstanding ticketing service to our clients.

The Client Manager must maintain and nurture client relationships to ensure their ongoing development by providing optimum benefits from Ticketmaster technology and marketing initiatives.

What you'll be doing

• Serve as the main liaison between Ticketmaster and your assigned client accounts, providing them with personalised support and guidance
• Collaborate closely with internal teams to plan and deliver successful ticketing strategies and event experiences for your clients
• Identify new opportunities to expand services and grow client relationships
• Analyse client data and provide insights to help them maximise the success of their events and ticketing initiatives
• Coordinate and attend client meetings, presentations and events as needed
• Proactively address any client questions, concerns or issues in a timely and professional manner
• Support the wider Client Services team with ad-hoc tasks and projects as required

What we're looking for

• 3+ years of experience in a client-facing role, ideally within the events, entertainment or ticketing industries
• Excellent interpersonal and communication skills, with the ability to build strong relationships with diverse stakeholders
• Strong problem-solving and analytical abilities, with experience interpreting data to drive business decisions
• A keen eye for detail and the capacity to multitask and prioritise effectively in a fast-paced environment
• Familiarity with ticketing systems and event management software is highly desirable
• A degree in a relevant field such as marketing, business or event management is preferred

What we offer

At Ticketmaster, we're committed to providing our employees with a dynamic and rewarding work environment. In addition to a competitive salary, you'll enjoy opportunities for career development, a generous leave allowance, and a range of health and wellbeing initiatives to support your work-life balance. Join our talented team and be a part of the company that connects millions of people to the live experiences they love.

About us

Ticketmaster is the global market leader in live event ticketing, providing tickets to fans worldwide for concerts, sporting events, theatre and more. With a presence in over 30 countries, we pride ourselves on delivering world-class ticketing solutions and exceptional customer service. Our innovative technology, global reach, and passion for live entertainment make Ticketmaster an exciting and dynamic place to build your career.