Medical Receptionist

1 week ago

Auckland, Auckland, New Zealand Tamaki Health Full time
Description

MEDICAL RECEPTIONIST - LOCAL DOCTORS - WATFORD (OTARA) – OVERNIGHT SHIFT 

Are you ready to make a meaningful impact in healthcare while working in a dynamic and supportive environment? Tāmaki Health, New Zealand's largest independent primary healthcare group, seeks dedicated Medical Receptionists to join our team and help us provide exceptional care to thousands of patients daily.

ABOUT US AND LOCAL DOCTORS WATFORD:

At Tāmaki Health, we're committed to delivering high-quality care through our network of over 50 general practice and urgent care clinics across New Zealand. As a Medical Receptionist, you'll play a crucial role in ensuring our clinics operate smoothly and efficiently, supporting our clinical teams in delivering outstanding patient care.

Local Doctors Watford (Otara) - Urgent Care & GP Clinic offers comprehensive medical services every day of the week from 8 am to 11 pm, including urgent care for minor injuries and illnesses, as well as general practice services for ongoing health needs. Our skilled team provides treatment for a wide range of conditions, manages long-term health issues like asthma and diabetes, and performs minor surgical procedures. We also offer additional services such as x-rays, dental care, pharmacy, and physiotherapy on-site. Located in the Otara shopping centre with ample parking and easy access to public transport, our multilingual, diverse team is dedicated to providing high-quality, accessible care.

WORKING HOURS:

  • Hours: 24–32 hours per week 
  • Shifts: 11:30 pm – 8:00 am
  • Rate: Base rate + $10/hr for overnight

KEY RESPONSIBILITIES:

Reception

  • Professionally greet and assist patients and visitors.
  • Efficiently manage patient flow.
  • Handle phone calls, messages, and appointments accurately.
  • Provide courteous assistance and escalate inquiries when necessary.
  • Manage patient enrolment.

Waiting Room

  • Keep patients informed about wait times and emergencies.
  • Monitor and promptly address patient needs in the waiting room.

Accounting

  • Accurately handle patient invoices and claims.
  • Process payments and manage banking tasks.
  • Complete various forms and maintain document accuracy.

Privacy and Security

  • Maintain patient confidentiality and adhere to security protocols.

Health and Safety

  • Comply with all health and safety procedures and protocols.

KEY SELECTION CRITERIA:

Qualifications, Skills, and Knowledge

  • Post-secondary qualification (Desirable).
  • Experience in medical reception or administration (Desirable).
  • Customer service background, Kiwi Host or similar training (Advantageous).
  • Excellent customer service, communication, and numerical skills.
  • Experience with cash handling and payments.
  • Well-developed computer literacy.
  • Experience working in fast-paced and high-demand environments.

Personal Attributes

  • Culturally capable and sensitive to diverse needs.
  • Demonstrates empathy, tolerance, and understanding, especially with distressed patients.
  • Effective time management and adaptability.
  • Strong interpersonal skills, negotiation, conflict management, and problem-solving abilities.
  • Commitment to health equity and cultural competency, with understanding of Tikanga Māori, Kawa Māori, and Te Tiriti o Waitangi.

Other Requirements

  • Proof of legal right to work in New Zealand (Essential).
  • NZ Driver's license (Desirable).

WHY JOIN US?

  • Make a meaningful impact in healthcare.
  • Join a dynamic and supportive team.
  • Develop your skills and grow within our organisation.
  • Contribute to a diverse and inclusive workplace.
  • Competitive compensation and benefits.
  • Car park provided.
  • Penal rates applicable for evening shifts and weekends.

HOW TO APPLY:

To apply for this exciting opportunity, please send your resume and a cover letter outlining your qualifications and relevant experience.

Only individuals with working rights in New Zealand will be considered for the selection process.

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