Product Specialist

5 days ago

Auckland, Auckland, New Zealand AA New Zealand Full time NZ$80,000 - NZ$120,000 per year

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.  

AA Home is a joint venture between NZAA and AA Insurance and is a pioneering and

customer-centric company specialising in an extensive range of home-related services

and products. Driven by a core mission to enhance the lives and well-being

of homeowners, making their home management seamless and stress-free.

We currently have an opportunity for a Product Specialist to join the AA Home team and play a pivotal role in shaping and enhancing our products and services to deliver exceptional value to our Members and customers.

What You'll Be Doing | Mō te Tūranga

In this dynamic role, you'll collaborate with cross-functional teams—from Marketing and Operations to Digital and Customer Service—to plan, track, and execute innovative product initiatives. You'll help define user stories, maintain detailed product documentation, and support the rollout of new features that meet the highest standards of quality and performance. Your insights will drive continuous improvement through market research, customer feedback, and competitor analysis, while your coordination with external partners ensures seamless product delivery. With a focus on compliance, risk management, and process optimisation, you'll be at the heart of a team that lives our values of customer focus, teamwork, professionalism, and results.

About You | Mōu

You'll bring proven product experience with a solid understanding of product lifecycle management, customer needs, and market trends (ideally gained in home services or insurance)—and be confident navigating fast-paced environments with multiple priorities. Your toolkit includes data analysis platforms like Excel or Power BI, and product management tools such as JIRA and Confluence, paired with a solid understanding of digital technologies and testing processes. You'll also be comfortable collaborating across teams, engaging stakeholders, and clearly communicating product insights and updates that make a real impact.

What We Offer | Ngā āhuatanga kei a mātou

  • Free AA Membership for you and your whānau
  • NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver
  • A day off for your birthday
  • Hybrid working arrangement 
  • Training available / career development 
  • Discounted insurance

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you're passionate about creating indispensable experiences and want to make a real impact, this is your opportunity to thrive at the AA.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.  We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch.  We'd love to korero to see if you might be a great fit for the role.

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