Front of House Server/Host

About Amisfield

Situated on the shores of Lake Hayes with sweeping views of the surrounding mountains, Amisfield is an award winning restaurant and organic, set across a breathtaking 5-hectare property in Queenstown, New Zealand. Internationally celebrated for its unique expression of place, Amisfield has been named to the Extended List – World's 50 Best Restaurants 2025, and ranked #3 on Food & Wine's Top International Restaurant List. It has also been awarded 3 Hats by the Cuisine Good Food Awards for four consecutive years, and recognised with the World's Best Dining Experience by The Best Chef Awards.

About The Role

Amisfield is currently interviewing for positions of Front of House Server/Host. We are after individuals that bring professionalism to their job, and are enthusiastic, mindful and passionate about the place they work and the job they choose to work in. As the first face of the Amisfield brand, the Host is required to engage with our guests and assist them to either the cellar door or restaurant and as the Server you will be providing our customers with an unrivalled dining experience. Your duties will include:

• Create an impression of warmth and hospitality from the first moment the guest first arrives and ascertain if they are joining us for tasting, dinner or lunch, or a combination of these.
• Ensure if they are dining in the restaurant that they have a reservation or have a restaurant staff member check availability for them whilst they are doing a tasting and ensure minimal time is spent by guests standing in the reception area.
• Communicate effectively with the service manager, kitchen and waitstaff to ensure seamless service.
• Providing menus and wine lists and answering any questions knowledgeably
• Service of food and drinks and cleaning, setting and preparing tables
• Ensure all dish and ingredients along with wines are known and memorised as per tasting notes
• Handle guest inquiries, requests, feedback or complaints with professionalism and a customer-centric approach.
• Interacting with our customers and educating them about the company, our wine and our wine club
• Handle any difficult situations with professionalism, respect and authenticity and inform the Manager as appropriate while ensuring the customer experience matches our ambition
• Champion of booking and POS systems, being able to troubleshoot when needed and manage accurate cash ups.

About You

The ideal candidate will have previous host and/or restaurant experience, along with an understanding of all Front of house roles and will be able to help out wherever needed. Experience with functions is an added benefit to the job as there may be an inclusion of assisting with a limited number of functions and other events. We are looking for those that have the following attributes:

• A great team-player approach with the passion and hunger to become knowledgeable on NZ food, wine and service
• Friendly and professional with a high level of presentation
• Can demonstrate strong interpersonal skills and interact with a high volume of customers
• Ideally at least 6 months experience in a customer service, hospitality and/or wine-focused role
• Selling skills, cash handling, food safety knowledge and food and drink service skills would all be highly regarded
• This position requires flexibility in working hours, including weekends and public holidays
• A current General Managers Certificate, or ability to obtain one would be an advantage

When you join our team, you will be rewarded with a beautiful place to work and competitive pay. This is a full-time, permanent role (30+ hours per week) and a great wage. You will also enjoy exciting benefits that include a generous wine allowance, company funded healthcare and life insurance, and fantastic discounts on dining and wine, to name just a few

If you wish to work in this dynamic, challenging, and busy environment and have the attributes above, we'd love to hear from you.

Job Types: Full-time, Permanent

Pay: $29.00 – $31.00 per hour

Expected hours: No less than 30 per week

Benefits:

• Employee discount
• Health insurance
• Life insurance

Application Question(s):

• If you hold a current visa that allows you to work, please provide type and expiry date.

Licence/Certification:

• work visa (Required)

Work Location: In person