Front of House

3 days ago

Queenstown Otago, New Zealand Future Hospitality Group Full time

odd saint is your neighbourhood eatery; a vibrant, welcoming spot at the heart of Queenstown's daytime dining scene.

We're part of Future Hospitality Group (FHG), a leading local operator with six unique venues. Our vision is simple: to push the boundaries of hospitality, exceed guest expectations, and raise the bar for what is possible.

We are looking for a full-time Front of House Team Member to bring energy, personality, and professionalism to our service team. This role is hands-on, guest-focused, and central to delivering the vibrant odd saint experience.

What You'll Do

  • Greeting & hosting; welcoming every guest with warmth and making them feel at home.

  • Table service; taking orders confidently, upselling menu items, and ensuring food & drinks are delivered promptly.

  • Cash handling & POS; managing orders and payments with accuracy.

  • Maintaining service flow; working closely with your teammates to keep the floor running smoothly during busy brunch and lunch periods.

  • Venue presentation; ensuring odd saint always looks its best, from table resets to coffee station setup.

  • Guest connection; building rapport so guests feel like they've made a new friend by the time they leave

  • Hospitality standards; upholding host responsibility, health & safety, and FHG's service standards

  • Barista service (not essential but a bonus); preparing and serving consistently excellent coffees and beverages.

Who You Are

  • A people person – approachable, friendly, and genuine.

  • A strong team player who can work collaboratively in a fast-paced environment.

  • Experience in hospitality or customer service

  • Attention to detail and pride in delivering consistently excellent service.

  • Reliability, flexibility, and a proactive approach – every day brings something different.

  • Alignment with our core values: Aspirational, Collaboration, Communication, Consistency, and Culture

Why Join Us?

At FHG, we don't just offer jobs – we build careers. You'll enjoy:

  • Staff perks: 50% off at all 6 FHG venues and 25% off at 4 other venues in Queenstown.

  • Professional development: free online training courses to grow your skills and prepare for leadership

  • Well-being benefits: Discounted gym memberships, pilates discounts, wellbeing programmes, and mental health support.

  • Career progression: structured FOH development pathways with leadership opportunities.

  • A workplace committed to being the Employer of Choice in NZ hospitality.

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