Administrator Private Leaks

• Permanent Petone Office baseed position
• Work / life balance - no weekend or evening work
• Convenient Petone location with WFH days allocated

This is a full-time position of 40 hours per week

The remuneration for this role is $68,000 p.a. (including Kiwisaver)

The opportunity
Wellington Water is seeking an Administrator Private Leaks to manage the end-to-end private leak process from identification through to verified resolution and closure. This role plays a key part in ensuring that customers, councils, and contractors are well-coordinated and that all actions are compliant with the Local Government Act and relevant bylaws.

You will maintain accurate data, issue required notices, monitor progress, and communicate with stakeholders to ensure timely and compliant resolution, while upholding Wellington Water's commitment to exceptional customer service.

Key Responsibilities Include

• Coordinating the private leak management process to ensure accurate tracking and timely resolution
• Validating case details and maintaining complete and accurate records across Wellington Water systems
• Issuing formal notifications and correspondence in accordance with statutory and policy requirements
• Monitoring timeframes and liaising with contractors, councils, and internal teams to maintain compliance
• Collaborating with internal stakeholders to enhance customer experience and continuous improvement initiatives

About You
To be successful in this role, you will bring:

• Strong administrative and data management skills with a high level of attention to detail
• Proven experience in a process-driven or customer service environment
• Excellent written and verbal communication abilities, with confidence engaging a range of stakeholders
• Proficiency with computer systems such as Maximo or CRM platforms advantageous
• Familiarity with local government or infrastructure operations desirable

Benefits
At Wellington Water, our purpose extends beyond delivering great water services for the region; we foster a thriving community, support a diverse workforce, and offer supportive development opportunities. We genuinely care about your safety and wellbeing.

Our Benefits Include

• Flexible working arrangements including up to 2 days working from home
• Comprehensive wellbeing programme, including one paid wellbeing day annually
• Formal and informal professional development opportunities
• 5 weeks annual leave accrual will be available following 2 years of continual service

For a full list of our employee benefits click here.

About Us
Wellington Water is the professional water services provider across Greater Wellington and South Wairarapa. Our job is to provide safe and healthy drinking water, collect and treat wastewater, and ensure the stormwater network is well managed. We're a multi-council owned entity, tasked to manage the infrastructure and deliver water services to our communities.

The value of water (a precious taonga) sits at our organisational heart. Our people are passionate about providing waters services for our communities and environment which is reflective in our values; Tangata Tiaki, Whānau and Mana.

Applications close: Tuesday 4th November 2025
How To Apply
To view a copy of the position description: click here

To apply for the role, click on the "apply" button or visit the Wellington Water Careers site, please note if you are a Wellington Water employee please apply using your work email.

For further information, email:

Applicants for safety sensitive roles will be required to undergo drug and alcohol testing prior to commencing employment with Wellington Water. You must also be legally entitled to work long-term in New Zealand or eligible to obtain a working visa.