Workforce Planner

• Support workforce management through proactive forecasting and skills management.
• Flexible location across Auckland, Hamilton, Wellington, Christchurch or Dunedin.

About us | Mō mātou

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they've had an accident.

You can find more about ACC and the work we do here.

About the role | Mō te tūranga mahi

We are looking for a Workforce Planner with a strong analytical mindset to join our team, aligning workforce requirements with strategic and operational needs through data analysis, proactive forecasting, modelling and capacity planning to support scheduling and real time requirements.

Responsibilities include developing forecasts, providing recommendations and insights based on data. Analysing data sets to support busy environments with complex findings in accessible formats for decision-makers. Develop and maintain varied modelling for different work types, validating values with system data and stakeholder input.

About you | Mōu

You can work independently while being part of a supportive team. Our team is based in various locations throughout New Zealand, yet we maintain a close-knit and supportive environment. You are proactive and willing to take the initiative to reach out to team members for assistance whenever needed. You will be proactive at identifying skill gaps and developing programs to bridge them.

• Proven skills in workload management and a strong background with workforce management tools (e.g., Genesys Cloud).
• Expertise in developing medium- and long-term forecasting and modelling
• Ability to map out the impact of business campaigns, seasonal spikes, and operational changes on workforce requirements.
• Excellent analytical, problem-solving, communication, and interpersonal skills.
• Skills in stakeholder influence and collaboration to ensure alignment on workforce strategies.
• Customer-focused with advanced proficiency in Excel, SQL, Python, and PowerBI.
• Cultural competency in Māori and/or Pacific cultures is ideal

Working at ACC | Mō ACC

At ACC, we embrace the rich tapestry of Aotearoa New Zealand's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:

• Employee networks to support our colleagues from diverse backgrounds.
• The option to explore flexible working that suits your needs and ours.

The appointing salary for this role will sit between $90,039 and $110,047 and we offer an additional 9% superannuation contribution. ACC offer a comprehensive benefits package, including an advantageous superannuation scheme with features like 0% contribution required by you, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement.

How to apply | Me pēhea te tuku tono

Please attach your CV and cover letter telling us why you would be a great fit and what strengths you would bring to the role.

Applications will run through to 11:59pm Thursday 13 November

Applications can only be accepted when submitted through our ACC Careers Website. If you are an ACC employee, please apply with your ACC employee profile. If you encounter accessibility issues when submitting your application, or if you have any pātai (questions) about the role please email