Client & Sales Support Champion – Busy, Friendly Team

2 days ago

Rosedale, New Zealand Active Safety NZ Ltd Full time
  • Solid, established business
  • Join an awesome busy team
  • Admin superstar – you can shine here

About us

Active Safety is a 100% Kiwi-owned and operated, well-established safety gear and uniform company operating in a high-growth industry.  We take pride in partnering with our customers to deliver the right solutions with genuine care and speed. We currently have an exciting opportunity to join our tight-knit team on Auckland's North Shore.

Our wonderful Hub team are focused on exceeding customer expectations by offering exceptional support to our sales team. We are all about delivering accurate, timely turn-around of our products – keeping our customers safe in the workplace.

We are a small team at the centre of operations – working with warehousing at multiple sites, organising embellishment with our internal print team as well as trusted outside partners, collaborating with procurement and the administration team and supporting our sales team. Even when it's quiet – we are busy

About the role:

As part of our friendly, dedicated Hub team, your objective is to ensure that the sales department has the tools, resources and support they need to achieve and exceed sales revenue targets and deliver a world class customer experience

What You'll Be Doing:

  • Entering and approving customer orders accurately and in a timely manner (within 2 hours providing all information is correct)
  • Acknowledging and communicating action with sales rep and/or the customer while keeping sales rep in the loop
  • Allocating location depending on stock availability in time for our daily procurement run
  • Checking stock availability with suppliers at time of order placement, updating account managers and sourcing and checking availability for alternatives
  • Managing requests from our own account managers as well as customers via calls and emails
  • Constantly review sales orders with twice weekly reports to our account managers including managing back orders
  • Liaise with suppliers and procurement regarding product availability and assist with sourcing alternatives
  • Manage instructions for all customer branding requirements, organising set-ups and changes and obtaining customer sign off for print and embroidery orders
  • Enter customer return authorisation and follow up completion of credit as required
  • Maintain accurate customer information in CRM
  • Assist in building a bespoke online ordering tool, tailored to our key customers

About you:

  • You have experience creating detailed sales orders with multiple line items – data entry speed and accuracy are a must
  • You must have back office administration experience – preferably product based
  • You are familiar with the process of distributing a product nationwide
  • You are an agile thinker - able to think on your feet, pivot at a moments notice, and thrive on working to deadlines
  • You love a challenge, are a quick learner and great with detail
  • You can work at pace – speed and accuracy are a high priority
  • You are an administration superstar who thrives in a collaborative team environment
  • You are highly organized and efficient and pride yourself on being an effective communicator
  • You are in your 'happy place' when coordinating multiple tasks, working across various MS Office tools, and mastering a CRM
  • You are great at prioritising and working to deadlines

Why Join Us:

  • Down-to-earth team culture – we are busy but we also have a laugh
  • Be part of a growing and well-established company
  • Make your mark and contribute to our continued success

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