Team Lead, Client Support

2 weeks ago

Rosedale, New Zealand simPRO Software Full time

An exciting opportunity to join our team has become available We are looking for a PROactive and passionate **customer service leadership STAR**, with a technology background or aptitude.

With your guidance and direction, you will assist our solutions-focused Client Support Team in providing support to customers across our suite of products and when required, help manage client issues through to resolution.

Fantastic leadership skills, a positive disposition and demonstrated resilience are a must, as we work in an ever-changing, fast-paced environment.

This is an **Auckland-based** role, based in our** Rosedale office**. To be considered, you must be eligible to work legally in New Zealand on a full-time basis.

**First Things First - What We Can Offer You**
- Flexible 4-day work week, paid for 5 days (yes)
- Extremely generous, fully-paid parental leave
- Fun team camaraderie and events
- Casual dress
- Opportunities for growth and development

**Who Are We?**
- simPRO is a global leading Software-as-a-Service (SaaS) field service management solution for service, maintenance and project contractors. simPRO was founded in 2002 in Brisbane, Australia with operations in Australia, New Zealand, Singapore, the United Kingdom, Canada and the United States. simPRO empowers our trade service customers to connect the office to the field, deliver exceptional customer service and gain invaluable insights with automated processes, streamlined workflows and in-depth business reporting._

**What You’ll Do**
- People management of the support team, including carrying out both individual and team meetings, along with performance reviews
- Managing workloads, leave requests and preparing the team roster - often requiring your resourcefulness
- Supervising the support team in their day-to-day duties
- Be the ‘sounding board’ and guide the team through their daily interactions with our clients
- Assist with escalated troubleshooting matters
- Provide input into the ongoing maintenance of our on-line support system and into the enhancement of our client support procedures
- Assist in continuous improvement of our training programs
- Contribute, question and share knowledge with other simPRO teams for product enhancements
- Regularly report on KPI’s and performance to senior leadership in relation to team performance.

**What You'll Bring**
- At least **1+ years of experience **as a Team Leader in a similar role
- Ability to inspire productive, engaged and positive team members
- Amazing customer service and troubleshooting/problem solving abilities
- Excellent time management skills, with the ability to handle multiple priorities and changing schedules
- Work effectively under pressure and perform well within the team dynamic
- Self-motivation, with an ability to demonstrate resourcefulness and initiative
- Fantastic attention to detail, particularly in relation to documentation and processes
- Positive attitude and resilience. You love to roll your sleeves up and get things done
- Strong communication, negotiation and relationship-building skills
- Prior experience with the suite of simPRO products would be beneficial but not essential.

**Core values required of all simPRO employees**

While experience in the above areas will be highly considered, it’s important to note they will be secondary to the person with the right determination, attitude and simPRO compatibility. Our culture and core values are very important to us:

- ** We Are One Team**:

- ** We Own It**:

- ** We Innovate**:

- ** We Care**:

- ** We Have Fun**

FxB5Sgcjna

  • Service Delivery Team Lead

    4 days ago

    Rosedale, New Zealand Shape Energy Ltd Full time US$70,000 - US$120,000 per year

    We are looking for a strong service delivery team lead, who know what it means when we say 'we own it and we win it' mindset with our clients. This role is a key position in our business to take our service and maintenance team to next levelOur business offers the opportunity for an experienced and driven Service Delivery Team Leader to stamp their mark...

  • Client & Sales Support Champion – Busy, Friendly Team

    2 days ago

    Rosedale, New Zealand Active Safety NZ Ltd Full time

    Solid, established businessJoin an awesome busy teamAdmin superstar – you can shine hereAbout usActive Safety is a 100% Kiwi-owned and operated, well-established safety gear and uniform company operating in a high-growth industry.  We take pride in partnering with our customers to deliver the right solutions with genuine care and speed. We currently have...

  • Customer Support Representative

    3 days ago

    Rosedale, New Zealand Simpro Software Full time

    An exciting opportunity to join our team has become available! We are looking for a proactive and passionate customer service star, with a technology background or aptitude. In this role you will join our solutions-focused Support Team who provide support for our suite of products and manage client issues through to resolution. A positive disposition and...

  • Account Management Team Lead

    2 weeks ago

    Rosedale, New Zealand simPRO Software Full time

    An exciting opportunity to join our team has become available! We are looking for a proactive, passionate and suitably experienced Customer Success / Account Management Leadership STAR, ideally with a technology background or aptitude. With your superb guidance and direction, you will assist the Account Management Team to build and maintain excellent...

  • Frontline Lead

    4 days ago

    Rosedale, New Zealand HealthZone Medical Full time NZ$72,000 - NZ$96,000 per year

    HealthZone Medicalis a family-oriented GP practice based in Rosedale, Auckland within the AUT Millennium complex. We support a wide range of clients, from our own patients to the general public and businesses in our area.We are a close-knit team so a warm, friendly and empathetic manner is a must. We believe in delivering excellent care to our patients so a...

  • Telecommunications Voice Support Engineer

    20 hours ago

    Rosedale, New Zealand BCM One Full time

    **Position Overview**: To support our continued growth, we are looking for a Voice Support Engineer. Voice Support Engineers are responsible for managing & supporting trouble tickets, with an emphasis on Enterprise-level customers. This is a great opportunity to work with a talented global team and build experience with the leading technologies, suppliers,...

  • Intermediate (Level 2.5) IT Support Engineer

    1 week ago

    Rosedale, New Zealand Swerve Full time NZ$63,000 - NZ$84,000 per year

    We're looking for a proactive, passionate, and conscientious Intermediate IT Support Engineer to join our growing MSP. This is a pivotal technical role focused on delivering effective Level 2-3 technical support and ensuring the consistent delivery of high-quality service.We are looking for someone with strong technical acumen. The successful candidate will...

  • Office Assistant

    8 hours ago

    Rosedale, New Zealand Randstad - Business Support Full time

    We are seeking a highly motivated, responsible, and proactive team player to join a global industry leader, conveniently located right here on the North Shore. The ideal candidate is eager to learn, can take initiative, and has excellent attention to detail. If you thrive in a dynamic, dual-support role and are ready to demonstrate initiative from day one,...

  • Enterprise Support Agent

    4 days ago

    Rosedale, New Zealand Aotea Security (NZ) Ltd Full time NZ$60,000 - NZ$90,000 per year

    Aotea Security is looking for a motivated and technically minded Enterprise Support Agent to join their national Enterprise Support team. The role is based in Auckland, but strong applicants elsewhere in NZ will also be considered.You'll provide remote technical support to technicians across the country, assist with system programming, support national...

  • Support Services Engineer

    1 week ago

    Rosedale, New Zealand Daifuku Oceania Full time NZ$60,000 - NZ$90,000 per year

    About the Role Are you passionate about digital products and customer care? Join our team as a Support Services Engineer – Digital, where you'll provide Level 2 support for innovative digital solutions including SST, FIDS, and Airflow FIDS integration. You'll play a key role in day-to-day operations, ticket management, incident escalation, and customer...