Customer Support Assistant

4 days ago

Dunedin Central, New Zealand Escea Full time

Why Escea?

Escea is no ordinary company. In the past 20 years, we have grown from a start-up into the market leading gas fireplace designer and manufacturer in New Zealand. We have several very successful export markets that underpin the fact that we are a company that thinks and acts globally.

As a company that is experiencing rapid growth it is important we team up with people that are as excited as we are with the rapid pace of change and high levels of innovation associated with our continued drive towards being the number one fireplace manufacturer in the international market.

Ready to Be the Voice of Escea? Join Our Customer Support Team

Do you love helping people, solving problems, and making someone's day better? At Escea, we're not just about fireplaces – we're about creating warmth in every sense of the word. Right now, we're looking for a Customer Support Assistant to join our Dunedin team and be the friendly, knowledgeable first point of contact for our customers.

What's in it for you?

  • A role where every day is different – from answering enquiries to supporting sales and technical teams.
  • A collaborative, supportive environment where your ideas matter.
  • Opportunities to learn, grow, and make an impact in a fast-paced, innovative company.
  • Full Time Monday to Friday hours - 40 hours a week worked between the hours of 7am – 7pm

What You'll Do

  • Be the go-to person for customer enquiries – by phone, email, and in person.
  • Process orders with accuracy and care.
  • Provide Tier 1 technical support and connect customers with the right experts.
  • Keep things running smoothly with top-notch admin and coordination.
  • Work closely with our Sales, Technical, and Logistics teams to deliver exceptional service.

What We're Looking For

  • Previous experience in customer service or a similar role.
  • A natural communicator – clear, friendly, and professional.
  • Tech-savvy with Microsoft and Sharepoint.
  • Organised, proactive, and able to juggle multiple priorities.
  • A team player with a passion for delighting customers.

Bonus points: A certificate or diploma in Business Administration or related field.

Apply Now

Ready to make an impact?  Then apply today with your CV and cover letter outlining why you are the person for this role.

All applicants must have an unrestricted right to work in New Zealand at the time of application.

Employment is subject to an acceptable result from a pre-employment Drug & Alcohol test.

Please note: We may start considering and interviewing candidates as their applications are received so we encourage you to apply early.

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