Customer Support Specialist

2 days ago

Dunedin, Otago, New Zealand Education Perfect Full time NZ$45,000 - NZ$60,000 per year

Education Perfect is an EdTech platform designed to empower educators and amplify their impact in the classroom. We aim to enable teachers to personalise learning at scale with a range of powerful learning, assessment, and insights tools, helping them and their students reach their full potential.

As a Customer Support Specialist, you'll work directly with our customers over email, live chat and phone. Our Inbound Team focuses on helping our users directly providing valued support they require to maximise their experience using EP. If you love solving problems, are proactive and passionate about providing exceptional customer support - we'd love to hear from you

We're hiring 4 full time, fixed term team members to support us through the school registration season, from 12 January 2026 to 27 March 2026. We have shifts available across 8am–5pm (1 role), 9am–6pm (1 role) and 10am–7pm (2 roles). These roles will be based at EPHQ in Dunedin and may include rotating weekend shifts.

In this role, you will be:

  • Providing outstanding customer support via phone and email during our 2026 enrolment season
  • Helping educators enrol students and/or complete their student 'rollover' process on the Education Perfect platform
  • Escalating platform and invoicing queries promptly and liaising with key stakeholders to solve customer queries and concerns

To be successful in this role you should:

  • Have an efficient typing speed and excellent attention to detail
  • Have a high level of computer literacy and able to pick up new tools and processes quickly 
  • Strong written and verbal communication skills, including excellent spelling and grammar 
  • Professional manner, consistently calm under pressure
  • Confident and comfortable speaking on the phone and building rapport with customers quickly
  • An interest in K-12 education and/or EdTech would be highly advantageous

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