Customer and Stakeholder Advisor

5 days ago

Auckland City, New Zealand Ventia Pty Limited Full time

Join one of New Zealand’s most attractive places to work for
- Enjoy diverse and varied tasks
- True flexible role where you can plan your own day

**WHAT’S IN IT FOR ME?**

This is a combined role which provides the opportunity to demonstrate your relationship management and administrative capabilities on a wide scope.

This is a true flexible role where you manage your own time as well as enjoy variety and diversity in your day to day tasks.

As a large, multinational organisation we have clients and contracts all around the country across a wide range of industries including telecommunications, electrical services and facilities management. As such there may be opportunities for a high performer to direct their career path into other industry sectors or to progress to senior management within the wider Transport business.

**THE ROLE**

Your dual focus will be coordinating communications from external stakeholders and supporting the Maintenance team with administrative and general office tasks. Specifically, the effective communication of project plans and programmes to relevant stakeholders, diplomatic handling of stakeholder concerns, and assisting with the delivery of site month end reports. You will be the first point of contact for the site and will provide ad-hoc administrative support as required.

**To be successful in this role, you will need to have/be**:

- Flexible and proactive to the needs of stakeholders and the business
- Have a professional telephone manner and demonstrate excellent written and verbal communication skills
- Proven administrative experience with strong customer service skills
- The ability to effectively manage and escalate all requests, complaints, and notifications from the public and our clients
- Exceptional interpersonal skills and the ability to build strong working relationships with external and internal stakeholders.
- Social media savvy (advantageous)
- Intermediate Microsoft Office Skills (Word, Excel, PowerPoint etc)

This is a junior role which will potentially suit either an Engineering graduate who would like to be exposed to the day to day running of a Maintenance contract or someone with a communications background with a passion for customer service and stakeholder management.

**ABOUT VENTIA**

Ventia is one of New Zealand’s leading infrastructure services companies. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds. With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.

**APPLY NOW**

For inquiries, please ring Marie at 0275111913

**DIVERSITY**

We acknowledge the importance of our people’s diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

**Job Segment**:Relationship Manager, Administrative Assistant, Electrical, Telecom, Telecommunications, Customer Service, Administrative, Engineering, Technology

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