Service Manager

1 day ago

Palmerston North, New Zealand The Pact Group Full time

**Posted**:
22/07/2025

**Closing Date**:
19/08/2025

**Job Type**:
Permanent - Full Time

**Location**:
Palmerston North

**Job Category**:
Community Services and Development

**About Us**

Pact is a major provider of community, vocational and residential based intellectual disability, mental health and addictions services across Manawatu-Whanganui, Southland, Otago, West Coast, Upper South Island and the Lower North Island. Our team of passionate staff journey alongside individuals to support them in setting and achieving their goals.

We are looking for someone with a passion for supporting people with a high and complex needs to lead fulfilling lives in the community.

Our services provide a safe and positive environment where our clients are assisted to achieve maximum independence.
- Job Description

As a Service Manager at Pact Group, you will play a pivotal role in our Palmerston North services. This is a permanent, full-time position that offers an exciting opportunity to make a meaningful impact for individuals in our community.

Key Responsibilities:

- Manage and lead a team of support workers to ensure the delivery of high-quality community services.
- Develop, implement, and monitor service delivery plans and strategies to meet the needs of the community.
- Oversee budgetary planning and financial management for service operations, ensuring efficient resource allocation.
- Collaborate with internal stakeholders to identify opportunities for service improvement and innovation.
- Establish and maintain strong relationships with external partners and community organisations to enhance service provision.
- Monitor and evaluate service outcomes against predefined performance indicators, initiating corrective actions as necessary.
- Ensure compliance with relevant regulations, standards, and policies governing community service delivery.

Main Tasks:

- Lead regular team meetings to communicate objectives, provide support, and address any operational challenges.
- Conduct performance appraisals, provide coaching, and identify training needs for team members.

This role will suit an experienced professional who thrives in a dynamic environment focused on improving community outcomes. If you are passionate about driving positive change through effective service management, we encourage you to apply.
- Desired Skills and Experience
- Proven experience in a managerial role within the community services and development sector
- Demonstrated ability to lead and motivate a team to achieve service excellence
- Strong communication skills, both verbal and written, with the ability to engage with diverse stakeholders
- Experience in developing and implementing policies, procedures, and quality assurance frameworks
- Adept at problem-solving, conflict resolution, and managing challenging situations effectively
- An understanding of the social service sector

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