Client Services Manager

7 days ago

Palmerston North, New Zealand Medcall Full time

Driving excellence in services for our clients
- Recruiting support staff / care team
- Promoting our services, accepting and responding to new referrals

Care on Call (NZ) Limited is a company who places our staff, clients and services at the centre of all we do. We are contracted to provide a variety of support; home management, social connectivity, personal cares, nursing input and so much more, to people living with or recovering from illness/injury.

Our clients may be living with long term disability or changes in their usual function through injury or illness or they may just have had a change in their well being that they will fully recover from. Either way, we are here to coordinate quality and skilled support worker(s) to attend their homes and support them to achieve their goals, to help out, support recovering and well-being.

Our Central region cares for a number of clients - some with 24/7 care in place and others just a few hours a week. We are seeking a new Client Services Manager to have overall responsibility for the delivery of services to these clients and meeting contractual obligations of the business.

The role is multifaceted and includes things like:

- working alongside Coordination manager and Coordinators to ensure efficient coordination is put in place
- ensuring correct documentation and care in place
- reporting to clients, management and funders
- travelling and visiting clients, their family, their whanau, other health professionals
- doing what it takes to provide planned services efficiently, professionally and in line with sector standards.

Our perfect applicant would be:

- an experienced Home-based Senior coordinator wishing to step up in this role and who can demonstrate they have specific knowledge and expertise in the provision of home based care here in NZ.
- someone with awesome IT skills (we are essentially paperless and love flash IT systems)
- a strong understanding of compliance e.g. knowing that there are contract obligations that must be met, and follows process.
- someone with personal integrity, operates with warmth and care and someone who is quick to smile.

This role covers Central and Taranaki.

This role reports to Christine Issah - General Manager.

  • Client Services Manager

    2 weeks ago

    Palmerston North, New Zealand healthvision Full time

    **We are looking for an experienced Client Services Manager to join our highly skilled and committed Homecare team. This is a Permanent Full Time Role, based on our Palmerston North office.** This role forms part of a committed multidisciplinary team that provides oversight and coordination to teams of staff who deliver services to our clients in the...

  • Client Services Manager

    3 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand HEALTHvision Full time NZ$60,000 - NZ$90,000 per year

    Lead with Heart. Shape Care that Truly Changes Lives.Te Whakahaerenga |The OrganisationHealthvision is a family-owned provider of homecare, community nursing, and rehabilitation services across Aotearoa. Guided by our family values, we are passionate about supporting people who need care to live life the way they want.We work closely with individuals, their...

  • Project Manager

    5 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand The Role Our client Full time NZ$80,000 - NZ$120,000 per year

    The RoleOur client is seeking an experienced Project Manager to deliver commercial construction projects across the Manawat? region. This pivotal role carries full responsibility for ensuring projects are delivered safely, on time, within budget, and to an exceptional standard of quality.Reporting directly to the Directors, you will work closely with...

  • Traffic Service Manager

    7 days ago

    Palmerston North, New Zealand OneStaff Full time

    Our client is a key part of Palmerston North and is always finding ways to use the talents of the whole community while supporting and connecting everyone. They are future-focused and always looking for ways to enhance our natural environment. **Overview**: The Traffic Service Manager is responsible for our clients traffic management, road safety and...

  • Biomedical Field Service Engineer

    12 hours ago

    Palmerston North, Manawatu-Wanganui, New Zealand Biomedical Services New Zealand Full time NZ$70,000 - NZ$100,000 per year

    Biomedical Services New Zealand Limited (BSNZ) is the leading independent provider of specialist technology services to the whole healthcare sector and operates throughout New Zealand. We are a fast growing and flexible organisation which provides the confidence of sustainability through our 28 years of operation in New Zealand.The BSNZ biomedical...

  • Office Manager

    5 days ago

    Palmerston North, New Zealand Cookright Filtering Services Limited Full time

    **Key Responsibilities**: - Undertake all general administration and operational tasks of the office. - Maintains office services by organizing office operations and procedures. - Responsible for all the operations and routine tasks need to be done from the office. - Allocate the work to the staff and workflow management. - Management and allocations of...

  • Occupational Therapist

    1 week ago

    Palmerston North, New Zealand Allied Health Services (NZ) Full time

    **Make a real difference - Join a vibrant team that puts clients first.** Are you a high-performing clinician ready to use your expertise where it truly matters? At APM, we are a values-led, customer-obsessed team committed to delivering best-in-class service to people when they need it most. If you thrive in a dynamic environment, bring exceptional...

  • Service Coordinator

    1 week ago

    Palmerston North, New Zealand PN Personnel Full time

    **Location**:Palmerston North **Listed**: Friday, 24 March **Type**: Temporary + fulltime - Industry: Working Monday-Thursday 8:30 until 4pm, the Manawatu Service Coordinator will support the locally based team to deliver their social services. This role will support the Regional Manager by ensuring the smooth the day to day running of the Palmerston...

  • Biomedical Field Service Engineer

    5 days ago

    Palmerston North Central, New Zealand Biomedical Services NZ Ltd Full time NZ$75,000 - NZ$100,000 per year

    Biomedical Services New Zealand Limited (BSNZ) is the leading independent provider of specialist technology services to the whole healthcare sector and operates throughout New Zealand. We are a fast growing and flexible organisation which provides the confidence of sustainability through our 28 years of operation in New Zealand.The BSNZ biomedical...

  • Service Manager

    5 days ago

    Palmerston North Central, New Zealand Pact Group Full time NZ$60,000 - NZ$90,000 per year

    About PactAt Pact, we believe everyone deserves the opportunity to live a meaningful, connected life. As a leading provider of community, vocational, and residential support across Aotearoa, we empower individuals with intellectual disabilities, mental health and addiction challenges, and young people to thrive.Our passionate team walks alongside individuals...