Service Manager

2 weeks ago

Palmerston North, New Zealand TDX Ltd Full time

**Represent some of the biggest OEM’s globally**:

- ** Join a successful, supportive, hardworking crew.**:

- ** Meet a fun and honest group of people.**

**Who are we?**
TDX (recently known as Transdiesel), is a true New Zealand success story and 100% New Zealand owned and operated. From humble beginnings when we were set up 40 years ago by a couple of mates, today TDX is regarded as a market leader for Construction Equipment, Diesel Engines, Transmissions, Generator sets, Oil and Filtration products. We service the Civil, Forestry, Construction, mining and Marine sectors across all of New Zealand.

TDX has secured the distributorship of leading global brands including Volvo, Yanmar, Shell Lubricants, Kohler Generators, Perkins Engines and Allison Transmissions. We are committed to creating a world class sales and service organisation with our world class experience and local know how.

**The role**:
We are currently seeking a Service Manager to join our hard-working team of field and workshop based Heavy diesel mechanics and apprentices. This position is based in our Palmerston North branch.

Possessing a high level of motivation and resilience, you will take initiative and be proactive in your approach with customers. Building rapport and strong relationships with your customers and staff alike, you will pride yourself on being able to motivate others to meet set objectives and regularly exceed performance levels.

There is a real opportunity to make this role your own and drive continued success with great support and infrastructure to guide you.

**Responsibilities include**:

- You will lead, supervise and manage the day-to-day operations of the Palmerston North Service function.
- Managing, motivating and organising the Service Team to ensure the delivery of timely and high quality technical and mechanical support to customers.
- Daily interaction and connection with our valued customers and staff.
- All job management (set up to invoice)
- Awareness and management of workshop labour productivity & recoveries and be able to summarise through reporting, when required.
- Manage inventory control on locally stocked spare parts and develop in conjunction with our Supply Chain Team and our Parts Department.
- Ensure all staff understand the warranty process and that it is followed accordingly.

**We are ideally looking for**:

- Someone with a proven ability to lead a team of engaged and high performing team member.
- Sound technical knowledge in construction equipment.
- Proven people management experience.
- Strong administrative skills.
- Experience working in a similar role in the Heavy Diesel industry - understanding the day-to-day challenges and processes of a workshop and service provider will be advantageous

**What’s in it for you?**
Competitive salary and additional bonuses, phone, laptop, company vehicle for work use, and Life Insurance discounts.

We are a fun and supportive team that continuously looks for ways to help you grow and further develop. We are family friendly and can offer flexible work arrangements where possible.

We are a passionate group of people who work together as a team to deliver a customer experience that is flexible to their needs. We are truthful in our work, and we treat each other with respect.

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