Technical Product Specialist

**Who are we?**

Portainer is on a mission to make container management simple, quick and easy. Whether it's Kubernetes, Swarm, Docker, or Edge compute, the drive to create expert, elegant, simple, yet powerful tools that make the complex simple is what makes us tick.

In our first four years, we have experienced staggering global uptake of our Open Source product, with hundreds of thousands of active users and many hundreds of millions of downloads. In the last 12 months we have made the transition to our first commercial product, backed by an awesome group of global investors.

To help us bring our vision for Portainer to life, we're searching for expressions of interest from skilled and ambitious Technical Product Specialists who will work directly with our clients, and ensure Portainer is delivering our promise for simplified container management.
**What does a Product Specialist do?**

A powerful mix of customer success and product knowledge, our** Product Specialists** are the leading experts in the product and also a face of Portainer for our customers and our staff. Your key task will be to learn the Portainer solution inside and out and become one of the go to people that customers or staff go to for help.

Customer Success (CS) is the heart of Portainer’s sustained long-term success. As a** Product Specialist** you will act as a trusted adviser, helping our customers' effectively leverage our product to drive maximum impact for their business.

There are three key aspects to this role and it will be up to you to take it in the direction that gets you most excited:

- **Pre-Sales**:

- To act as a key human touchpoint for organizations who are good sales opportunities and need help solving their problem, getting value out of the product, or making a purchase decision.
- **Education + Enablement** - Educating users on product features to deepen their engagement, unblocking them by assisting with support requests, and showcasing the value of features through creating shareable content and education resources. You'll also use your expertise to guide and mentor other staff at Portainer.
- **Feedback loop** - Empathizing with individual users to capture feedback and funnel the feedback to success, product, and marketing teams.

**Using your deep knowledge about Portainer, you will (depending on your skills/experience)**:

- Collaborate with customers in the pre-sales phase and assist with solution design and architecture, bug validation and reporting.
- Collect insights from users/customers to drive self-serve resources - serve as the eyes and ears of the company for potential product improvements.
- Be responsive to the needs of our customers to ultimately drive adoption and retention of our product across their organization by running onboarding sessions, or responding to requests for help from either our Open Source or Business users, via all of our social media channels or our ticketing system (Hubspot)
- Be a contributor to the pipeline of content required to support Portainer’s goals including marketing and success content, helping clients to be successful in their use of Portainer (video/blog/copy/in-app and online guides and demos).
- Assisting on demo calls - 30 to 60 minute zoom meetings where you’ll discuss customer requirements and provide product demos.
- Peer-to-peer collaboration and mentoring - each person on the team brings a different perspective and set of skills, you will contribute to helping other staff members to be successful through guidance and feedback.

**Requirements**:
**Must haves**:

- Experience working with microservices and container technologies (Kubernetes is the priority, but Docker knowledge/experience is also a benefit)
- A solid understanding of software configuration management and DevOps processes
- Environment provisioning and management (Linux and Windows) and scripting language experience (Shell, Perl, etc.).
- Experience supporting technical customers (internal or external), ideally with support ticket systems
- An understanding of cloud computing services (AWS, Azure, GCP)
- Ability to work in a fast-paced, ever changing environment.
- Possess an “everything has a solution” mentality and fearless “go-getter” attitude.
- Ability to wear many hats and juggle many balls simultaneously.
- Strong analytical and problem-solving skills.
- Manage your day-to-day workload independently.
- Natural ability to play nice with others - great teamwork, facilitation, communication (in English), interpersonal skills, and the ability to work across functional lines.

**Should haves**:

- Experience with Portainer is a huge plus, but full training will be provided
- BS degree in Computer Science/Engineering or related field (not essential).

**Nice to haves**:

- Experience creating content including blogs, videos and guides, giving product demos.

**Benefits**

Portainer is already growing rapidly, however we’re still very much in our infancy. We are very ex