Technical Service Specialist, New Zealand, Hawke's Bay

Technical Service Specialist, New Zealand

Location: Hawke's Bay

Advancing the Future of Freshness, Together

AgroFresh is a fast-moving, dynamic company dedicated to delivering integrated near- and post-harvest solutions for more freshness and quality, every step of the way from harvest to home. From next-gen digital monitoring and analytics and plant-based coatings to integrated fungicide solutions and SO2 generating sheets for more intelligent packaging, you can count on us for a full suite of near- and post-harvest solutions that help enhance quality and extend the shelf life of your fruits and vegetables.

When you work at AgroFresh, you work with the leading experts in near- and post-harvest technologies to proactively solve the most pressing challenges. Imagine a world where the produce supply chain has more time every step of the way. Where products get to consumers exactly as the grower intended. Where food loss is minimized, sustainability maximized, and business empowered. This is the world of Smarter Freshness.

What the Role Delivers

Management of all service activities throughout New Zealand to ensure products and services are delivered in a timely manner, at a competitive cost, to the full satisfaction of internal and external customers.

Participation in the development of operating strategies for each business unit, monitoring operational efficiency through performance indicators and establishing a culture of continuous improvement.

Work together with the wider NZ team to maximise the potential for all products and services in New Zealand.

Key Responsibilities

In order of relative importance

• Implement and co-ordinate service activities throughout New Zealand, across all business units
• Define and manage necessary resources to fulfil services efficiently, including the recruitment, coordination and management of temporary contractors
• Build and maintain strong customer relationships to assist commercial team in maximising potential sales
• Perform services (applications, installations, calibrations, fruit testing etc) as required
• Develop and maintain training content, ensure all employees and contractors are properly skilled
• Support proper documentation, archiving and compliance to corporate requirements and regional standards
• Manage claims related to Service performance issues
• Support inventory management processes throughout New Zealand, including stock counts, management of slow-moving stock etc
• Responsible for metrics related to service activities and continuous improvement
• Support other operational and commercial activities as required

Who to Work With

Primary internal and external stakeholders

• Customers (both key contacts and their cool storage and packhouse staff, distributors)
• Sales/Account Management team
• Supply chain/Customer service
• External vendors and temporary contractors

How We Work

AgroFresh core competencies – those in italics apply for people leaders

• Accountability for Results
• Mindset for Growth
• Customer Centricity
• One AgroFresh
• Owns the Talent

What the Job Requires

• Organizational skills
• Team worker with leadership competencies
• Ability to work across departments
• Excellent verbal and written communication skills
• Process improvement driven
• Quick learner

What to Have Done and Know How to Do

These skills and experiences are highly desirable; however, they do not preclude exceptions based on an individual's performance history and demonstrated potential.

• Experience in Chemical /Agricultural industry, Supply chain or Logistics (3 years+)
• Proficiency in Microsoft Office advanced level (at minimum Excel advanced)
• Analytical & reporting skills
• Driver's License
• Ability to travel throughout New Zealand as required
• Enterprise Resource Planning Software ERP - SAP S/4HANA (preferred, not essential)

Why Work Here

• We work every day to improve the quantity and quality of fresh produce and reduce food waste – that is important to every person on the planet
• We have a rich history and are known for our quality products.
• We have an enterprising spirit and are looking for like-minded problem-solvers to help us accomplish our goals.
• We focus on the Critical Few priorities that are important for us and our customers and then hold ourselves accountable to deliver.
• We are growing and transforming – both our business and the industry.
• We are committed to developing our colleagues and helping you advance in your career.
• We offer competitive compensation and benefits packages.

Local Details

• Location of Position is in Hawke's Bay, with travel required throughout New Zealand.