Technical Sales Architect

**About This Role**

The Technical Sales Architect role at Zoom plays a very important role in building the foundation of delivery of our technical solutions. We are looking for an architect with deep knowledge of the collaboration industry to help our solution engineers, sales associates and customers understand what makes the Zoom Communication platform run underneath the hood.

This individual serves to increase the technical relevance of our solutions engineering community. This includes creating technical white papers and validated infrastructure designs. Building lab guides, competitive tear downs and release documentation are a core part of defining the TSA role.

TSAs will work with a cross-functional team to ensure that the products that we bring to market are successful in a wide variety of customer engagements. They must have the ability to clearly articulate the technical differentiators of a product and also work with the Product Management teams to continually improve the products. TSAs will collaborate with key partners such as development, product leadership, sales leadership, engineering, senior technical and business executives to drive the architecture strategy by owning the technical direction of our platform and help prioritize development efforts.

**As a Technical Sales Architect you will**:

- Be the heart of our solutions as an Engineering owner
- Evangelize competitive differentiators and work with the Competitive Team for market and competitive analysis
- Build integration labs and provide interoperability recommendations
- Collect customer and field feedback
- Help our product leaders build and prioritize development strategy
- Create and host trainings with our Solution Engineering community
- Build and lead internal teams to drive cross organizational projects
- Support sales efforts, some travel required
- Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities.

**Basic Skills Required**
- 10+ years of technical experience in Collaboration technologies
- 5+ years in a customer or product team facing technical role required
- Thorough competitive knowledge (in their area of specialization) including solution, technology and product offerings.
- Zoom Communication platform and end-to-end positioning required
- Typically requires BS/BA (EE/CS) or equivalent
- Architectural expertise in UCaaS focused on Legacy and Cloud PBX
- Experienced in VOIP technology including SIP, RTP, QoS, CoS, Codecs
- Experience in functional design and implementation of enterprise Contact Center solutions.
- Strong business acumen and executive presence
- Extensive customer and field experience
- Exceptional presentation skills and written/oral communication skills
- SaaS Collaboration sales experience i.e. web conferencing, cloud voice, UCaaS
- Excellent communication skills
- Create, present and document technical solutions
- Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes
- Expert-level solution integration knowledge

**Preferred Skills**
- End-to-end IT systems knowledge
- Formulate and communicate a technical solution/vision
- Mentor developing team members
- Act as a leader when the situation warrants
- Be flexible and able to function in a high growth environment
- Natural leadership skills and the ability to work with all teams across the company
- Project management skills
- Experience providing digital experience, and business automation solutions via Conversational AI and CRM/ITSM integration.
- Exposure to REST APIs.
- Experience working with associated Contact Center technologies (WFO, WFM, QM).

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

At Zoom, we care about our employees, their families, and their well-being. As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. To view our benefits, click here.

**Work Styles at Zoom**

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join Zoom: in-person, hybrid or remote. Visit this page for more information about Zoom's Workstyles.

**About Us**

Zoomies help people stay connected so they can get mo