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Service Desk Anlayst

2 weeks ago

New Zealand H2R Consulting Full time

**Location**:
All New Zealand

Type:
Permanent / Full Time

Reference:
694090

H2R Technology is currently on the lookout for multiple Service Desk Analyst to join a well-established Helpdesk Team in a permanent capacity. This organisation has seen a period of internal promotion across the business, and as a result they are looking to hire 3 new stuff members. As part of the wider Service Desk team, you’ll be receiving queries via the phone, self-service portal or via walk-in. Exhibiting exceptional customer service skills is absolutely essential.

You will have the options to work in either Wellington, Auckland or Christchurch. Due to the nature of these roles you will need to be in the office 5 days a week.

**Responsibilities**:

- Experience in remediating issues around Office365 including Windows 10, Active Directory, DHCP, DNS, SCCM, Group Policy and Exchange.
- Ensure all calls are logged into the service management tool in a timely fashion with all relevant details around the query or incident.
- Exposure to MS Server administration desirable
- Supporting both hardware and software including basic networking.
- Contribute to the creation of any knowledge management documentation

A current Microsoft certification as well as an ITIL Certification would be desirable but is not essential.

We’re looking for people that have a minimum of 2 years experience in a similar service desk environment that possess the following skills:

- Excellent communication skills - both written and verbal
- A passion for delivering excellent customer service
- Ability to explain IT concepts to those less tech savvy
- Comfortable interacting with people with various level of seniority.