Fulfilment Helpdesk Lead

3 days ago

Auckland City, New Zealand The Warehouse Group Full time

Company Description

Awesome opportunity to grow your leadership skills whilst delivering services across the wider group

**Job Description**:
**The Role**

Our Services team members are experts in trading services across both retail & commercial customers, ensuring services are fulfilled to our customers successfully.

This role is two-fold. Sitting within the Insights, Data Science and Services chapter area (and reporting into the respective Chapter Area Lead), your time will be split between the delivery and fulfilment of services via our helpdesk and people management.

Allocated to a squad, you will work collaboratively with a cross-functional team to deliver outcomes identified as part of the Quarterly Business Review process for each squad. Your enthusiasm to both support our Chapter Members and to provide solutions for our customers will be relied upon. The people management aspects will see you facilitate capability growth, consistency and allocation of resources within your chapter. This is where you will draw on your coaching skillset by tuning into the team, empowering them and leading by example - ultimately seeing the collective do well.

Quick snapshot of the role:

- Lead the Services Help Desk team - coaching, mentoring & developing talent
- Responsible for the training and continuous capability growth of technical fulfilment
- Utilise your deep understanding of Services and how our customers interact to drive productivity and deliver outstanding customer service
- Continuously drive continuous improvement to increase team efficiency and productivity.

**Qualifications**:
**About You**

Your deep understanding of our Services offering will be key along with your technical capability and knowledge across our products, services and device ranges. Coupled with your confidence in maximising the performance and productivity of your team and ensuring they are supported and have the tools to deliver what is required.

Your excellent communication and relationship management skills will also put you in good stead, as this role will see you work cross functionally with a range of internal stakeholders at all levels. Equally important is your ability to develop, empower and nurture your team to drive engagement and best practice. Your passion and drive to share knowledge and raise the bar will be infectious. Living and breathing Agile attributes such as servant leadership, collaboration and a growth mindset will come naturally to you.

Additional Information
**About Us**

At TWG, we believe in giving people the opportunity to grow, develop and realise their career ambitions.

When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

- Discounts across most of our brands
- Paid birthday day off
- Free parking at our Northshore Support office
- Flexible working arrangements with up to 2 days working from home per week
- 26 weeks paid parental leave (for permanent team members)
- A range of wellbeing support

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