IT Helpdesk Support

2 weeks ago

Auckland City, New Zealand Anzor Fasteners Full time

Company Description

Anzor is the leading supplier of stainless steel fasteners in New Zealand, offering the widest range and largest stock of stainless fasteners and fittings in the country. As a 100% Kiwi-owned and operated company, Anzor has been providing top-quality products and exceptional customer service for over two decades.

**Job Description**:
Anzor is a leading provider of high-quality products and exceptional customer service. We're looking for an IT Helpdesk Support person to join our team on a 6-month maternity cover and provide a high level of service and support to customers and staff over the phone and in person.

To join our team, you will be excellent at effectively communicating IT support and solutions to customers and staff.

**What will you do?**
- Receive, record, and process enquiries and issues through our ticketing system
- Manage issues both proactively and reactively to improve our IT environment
- Ensure that all communication with customers and staff is constantly produced and delivered on time and accurately
- Diagnose and troubleshoot hardware and software issues promptly and effectively

**Skills and experience**
- Experience with supporting:

- Network print environments
- MS365
- Real world EntraID support background
- Mobile device
- IOS, Android & MS Surface Pro
- On Prem Active Directory/Domain networking exposure
- Multi-site Wi-Fi deployments with working knowledge of networking including WAN/LAN connectivity and switching
- Ability to work with, learn and support bespoke web based software systems that are tailored to our specific business needs
- Proven effective verbal and written communication
- A solution focused individual with the ability to make sound and timely decisions
- A quick learner who enjoys working with a variety of technologies
- Excellent documentation skills
- Ability to foster a positive work environment with a friendly, empathetic, and helpful demeanour

**As a valued team member we can offer you**
- Competitive benchmarked wages + discretionary bonuses
- The chance to work in an innovative environment that values new ideas
- Access to cutting-edge technology and resources to support IT initiatives
- Commitment to ongoing professional development to support your growth and success in the role
- Wellbeing support

**A little bit about us**
- Anzor is New Zealand’s leading supplier of stainless steel fasteners
- We are a successful business built on hard work and excellent products with a reputation for quality and reliability
- We’ve got 12 branches across the country and 200 employees
- We genuinely care about our people
- We reward hard work and acknowledge your wins

**Must be eligible to work in New Zealand

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