Account Manager

Location: Auckland

Full Time
- New Team, New Culture - A rare opportunity to be a part of an exciting companywide transformation
- Collaborate with industry and technical experts to grow your knowledge
- An opportunity to work with a manager who will invest in your growth and development

About Team Global Express NZ

Team Global Express NZ delivers freight forwarding, end-to-end transport services, and comprehensive logistics solutions to customers operating in New Zealand. We are a customer-centric, safety-obsessed business with a high-performing, values-based team. We move the companies that drive the world, enabling New Zealand to flourish.

Connecting people and communities| Driving eCommerce | Moving New Zealand

Here at Global Express New Zealand, we remain committed in our efforts to stay on track with our carbon reduction goals for 2030. We are actively managing carbon footprint with Toitū Envirocare and are members of the Sustainability Council of New Zealand, ensuring we do our part to preserve Aotearoa’s environment.

Your Opportunity

This role will be based at our head office in Auckland to drive sales and revenue targets for the business. Partnering with a dedicated and passionate team, you will be responsible for opening doors to develop and foster new and existing relationships.

You will oversee an existing portfolio of customers, developing and strengthening multi-level relationships. This position is focussed on growing our share of wallet with your customer base and bringing on new business. You will be committed to exceeding budgeted goals and KPIs. Excellent communication and people skills are required to establish rapport and develop effective relationships. A friendly, busy and exciting working environment, combined with an attractive salary and commission make this a rare chance to propel your career forward.

Key Responsibilities:

- Effectively manage an existing portfolio of customers
- Resolve customer issues and dissatisfaction
- Establish a call cycle in order to optimise customer service and maintain appropriate customer contact levels.
- Maintain the profile of all customers within the portfolio in terms of contact names, addresses, affiliated companies, service requirements and other relevant information. To be updated and entered in our CRM.
- Review, integrity check and ensure all revenue, rates, cost modelling, billing details and contractual arrangements are in system and valid.
- Maintain a new business pipeline to ensure any loss revenue is quickly replaced.
- Manage each customer in accordance with the annual rate review and ensure each customer is approached in accordance with their rate expiry date for the predetermined increase.
- Foster and maintain strong working relationships with management, operational staff and drivers.

What you’ll bring to this role

You will need to demonstrate the ability to influence others in sound judgment and decision-making; have great interpersonal and communication skills; be a creative thinker; one who can be solutions and delivery focused, and above all have a great customer service ethos.

This position requires the following qualifications and experience:
Key Skills & Experience
- Key account management experience is essential
- Experience in the Transport and Logistics industry is desired
- Ability to analyse and interpret information
- Excellent communication skills both verbal and written and organisational skills
- Ability to work under pressure in a fast paced environment
- Excellent customer service, to develop effective relationships
- Ability to establish rapport and build business relationships across multiple layers within each customer.

In return, we deliver a top-class work environment where we put you first. At Global Express NZ, we are interested in your personal growth and development. We want to know your career aspirations and help you achieve them

If you are an ambitious individual with an irrefutable drive for success and an appreciation for delivering best in class, sustainable, supply chain solutions to customers; this is great opportunity for someone looking for that next step in their career

If you're interested in being a part of the Global Express team, please click on 'Apply'

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and Drug & Alcohol Testing. (Medical Assessment for safety critical roles)

Global Express is an Alcohol and Drug Free Workplace.

Diversity and Inclusion

We celebrate difference.
- Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identit