Service Desk Engineer

1 week ago

Christchurch, New Zealand Assess HR Full time

Join Nectar, a New Zealand-owned and operated Managed Security Service Provider & MSP, renowned for our exceptional customer care, innovative solutions, and collaborative team culture, where we empower our people to deliver outstanding service and support that exceeds our clients' expectations.

Nectar is looking for a talented Service Desk Engineer to join the team and help ensure we continue to deliver best-in-case service to our valued clients

Nectar is looking for a talented Service Desk Engineer to join the team and help ensure we continue to deliver best-in-case service to our valued clients

As our primary point of contact for customers, you will provide timely resolutions for service-related issues and faults by troubleshooting, diagnosing, and resolving problems efficiently, escalating complex issues to System Engineers when necessary, and maintaining ownership and communication with customers throughout the resolution process.

**Key Responsibilities**:

- Take ownership of faults and manage them logically
- Log incidents and faults, categorize, and prioritize them
- Conduct thorough diagnostics for first-point-of-contact fault resolution
- Ensure faults are progressed and cleared within SLA's
- Diagnose and resolve problems to customer satisfaction
- Develop and maintain knowledge and skills for first-time fault resolution
- Identify and escalate repeat issues or service risks
- Share knowledge with team colleagues
- Manage scheduled tasks for customers to ensure system operationality

**Skills and Experience**:

- Hands on MSP Experience
- Level 1.5/2 skill set of Azure AD, 365, and on-prem active directory
- Strong technical knowledge across various technologies
- User support and project delivery focus
- Proficient in Microsoft suite of products
- Excellent customer service and communication skills
- Ability to articulate solutions clearly and confidently
- Self-motivated, resilient, and innovative

**About Nectar**:
We are committed to delivering outstanding, cutting-edge IT solutions that add real value that goes beyond what is expected. We understand that our people impact the success of our business, and we hire people who are smart and dedicated to Nectar. We empower people to reach their goals. When you are part of Nectar, you are part of a company that values people and enables them to perform at their best.

**What We Offer**:

- Collaborative and supportive team environment
- Opportunities for growth and professional development
- Competitive salary and benefits package

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