Service Manager

9 hours ago

Auckland City, New Zealand New Zealand Ministry of Justice Full time

**Service Manager - Auckland District Court, Family, Civil & Tribunals**

**_ Fixed term to 30 June 2025_**

**Courts and Tribunals, Regional Service Delivery**

**T**e Haeata / The Opportunity**

Due to an internal secondment, we have a fantastic fixed-term opportunity for an experienced operational leader to join the Family, Civil, and Tribunals Registry team at the Auckland District Court.

In this role, you'll be one of five Service Managers reporting to the Manager of Justice Services. You'll work collaboratively with the team to enhance public trust in the Law of Aotearoa New Zealand.

We seek someone with substantial experience in team management, who can offer guidance, training, and support to ensure both professional development and efficient performance while fostering a positive team culture and environment.

**He pūkenga tou/Skills and Experience**

To excel in this position, you should be passionate about delivering exceptional service in courts and tribunals and bring the following skills and experience:

- Ability to set the tone, expectations, and culture of the team, fostering an environment of trust, respect, and continuous learning.
- Experience in operational management within a fast-paced, dynamic, and customer-focused environment.
- A solid track record in change management and implementing new business processes.
- Proven leadership skills in coaching, motivating, and guiding staff to meet targets, understand their impact on the overall objectives, and build a high-performing culture.
- Strong interpersonal skills for establishing effective working relationships and collaborating with various agencies and stakeholders.
- Solid analytical, tactical, and technical knowledge of Family and Civil matters, along with strategic abilities.
- Well-developed verbal and written communication skills.
- Ability to exercise sound judgment and political sensitivity.
- Excellent attention to detail, time management, and planning skills.

This is a challenging but truly satisfying role.

**Ngā painga o tēnei wāhi mahi/What's great about working here**

We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

- 4.6 weeks holiday leave
- flexible work hours where possible
- an online professional development portal
- access to a variety of inclusive and proactive networks

See our full range of benefits here.

With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

**Utu ā-tau/Salary**

The appointing salary for this role will be between $97,208 - $135,539 based on skills and experience.

**Tono mai/How to Apply**

If you have these qualities, then you'll be joining our team at a challenging and genuinely exciting time. We would offer the successful person the opportunity to make a difference, the chance to be part of a vibrant and dynamic team, learn new and interesting things, and gain experience in a wide range of areas.

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