Insurance Claims Specialist

Company Description

Our purpose is simple; helping Kiwis live better every day.

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. Keeping true to our purpose, we’re always working to deliver relevant and exciting customer (and employee) experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do.

Services are a key differentiator setting us apart from our competition. We can deliver, install, set up, & protect our customers' purchases, as well as recommend and educate to ensure individuals and businesses get the right solution for their needs.

We are passionate about ensuring our customers have a great experience with our brands and this is where you come in

**Job Description**:
In this Insurance Claims Specialist (Chapter Member - Insurance and Claims) role, you will work with NZ insurance companies to facilitate the replacement of products through our store network. On top of supporting our customers across their technology and appliance insurance, we are expanding into the sporting goods arena for Torpedo7 - presenting an opportunity to add to the team someone with passion/expertise in the bikes and sporting equipment area.
- Based in our Support Office in Northcote, please note our Insurance Support team operate a 5-day work week. Working 40 hours between Monday-Saturday, rotating the Saturday shift within the team.

**Qualifications**:
To succeed in this role, we are looking for a thoroughly customer-focused individual who is truly passionate about ensuring we keep the customer at the centre of everything we do. We offer full training - what’s important is your personality and attitude - we are looking for someone who is positive, has a ‘can do’ attitude and is ready to roll up their sleeves and support the team.

Success will be summed up with your ability to execute the above duties by being a helpful and trusted advisor to key stakeholders such as customers and our team members across TWG. Living and breathing attributes such as collaboration and a growth mindset will come naturally to you, along with thriving in a busy ever-changing environment.
- Exceptional customer service skills, with a customer-centric mindset - advantageous if you have worked in a customer support environment
- Passion/knowledge or expertise with bikes and sporting equipment
- Excellent communication skills (written and verbal) - a clear, calm, well-spoken phone manner and ability to listen.
- With your naturally empathetic and resilient nature, you’ll be able to stay positive even when the pressure may be on.
- Computer literate with a strong eye for detail
- Up for the challenge of working to target and KPI’s
- Adaptable and of course passionate about our customers

Additional Information

Joining this team, you will work with other customer champions with good fun, laughs and team camaraderie along the way. This role is an excellent foot in The Warehouse Group door You will be exposed to the latest technology, work in a diverse and energetic team while taking advantage of our company benefits such as:

- Career opportunities that come with a company our size
- Staff discounts across most of our brands
- Paid birthday leave day
- Take one volunteer day off per year - paid
- 26 weeks fully paid parental leave or 10 days additional leave to support your partner.
- Long Service leave, fully paid Jury Service
- Lifestyle Leave - spend more time doing the things you love
- Continuous training and development
. And much more