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Claims Specialist
2 weeks ago
BELIEVE IN BETTER
Do you believe in finding a career where you can truly make a difference and shape a better future?
At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
It's finding new ways to not only better people's lives, but to better the communities and environments we live. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, driven to work with, and learn from some of the most inspiring and supportive leaders in the business.
Sound like you? Then read on.
The opportunity:
Join our Claims Team and manage death claims for our customers, both in a timely and empathetic manner.
You will be responsible for claims assessment, decisioning, accurate payment and managing risk exposure for AIA. In this role, you will be liaising with customers (terminal illness claims), health professionals, advisers, lawyers and other internal/external specialists. You will also be working with insurance providers to ensure prudent medical and financial assessments are conducted and continued throughout the duration of the claim for our customers.
Key responsibilities include:
- Verifying and analysing data used in paying (or settling) claims to ensure that claims are validated- Gaining knowledge and working on all Life cover products on all systems operated by AIA- Entering claim payments, new claims and update claim files on our Claims Management System (CMS)- Liaising with advisers, lawyers, doctors, medical specialists, and other internal/external providers to obtain additional information.
Ideally, you'll bring:
- Proven experience in working in life insurance- Strong empathic and pragmatic approach to problem solving and working with clients- Excellent verbal and written communication skills- Superior relationship management expertise with a proven ability to develop positive relationships at all levels- Excellent negotiation and influencing skills and able to find solutions that meet our business needs- Understanding/knowledge of risk management and compliance.
Why choose AIA?
At AIA, we believe in empowering every one of our people to find their 'better'. We do this by offering:
- Training and development to build on your current skills- Opportunities to grow within the business through internal mobility- Competitive employee benefits that include insurances, an AIA Vitality membership, an Employee Share Purchase Scheme and an extra day of leave each quarter to recharge- A supportive and inclusive workplace- Flexible working arrangements.
Recruitment Agencies: Our Talent team does not require any recruitment agency support.
