Operations Advisor

Ka rere a kupu mihi ki te mata o te whenua e tau ai ki tēnā, ki tēnā huri noa - e mihi atu ana. I tēnei wa tonu nei e tonoa ana ō pūkenga nui, ō wheako me ō mōhiotanga kia whakaeke mai ki te waka whakatutuki kaupapa e mea nei ko Te Taurapa Tūhono. Kua takoto te mānuka, ā, tautoko mai, ārahi mai i ngā pakihi hohoko o Aotearoa kia whāia nei ngā pae tawhiti hōu, hihira anō hoki._
- To those near and far, greetings to you all. We look forward to you bringing your valuable skills, experience and knowledge to join our team aboard the forever moving waka, Te Taurapa Tūhono | New Zealand Trade and Enterprise (NZTE). This is the call, to rise to the occasion, and help guide New Zealand export businesses to exciting new horizons._

**This is a permanent role based in our Auckland office (due to the current team being based there).**

**Who are we - Ko Te Taurapa Tūhono tēnei**
- Every day New Zealand Trade and Enterprise (NZTE) connects New Zealand export businesses with opportunities to grow and go global. Their success is our success. We also connect investors with New Zealand investment opportunities across companies, sectors and regions. If you are innovative with a can-do attitude, adventurous, and open to being challenged, then this might be the opportunity for you Our people are based in 50 offices, working across 24 time zones and 40 languages to support New Zealand businesses internationally.

Due to the growth of our International Operations team, we have a brand-new opportunity for an Operations Advisor to help support our international operational excellence, and be part of a wider international team that makes a real difference for New Zealand businesses wanting to grow internationally.

**What you'll be doing - Te whakamahere**

You'll also play a key part in creating and supporting a great employee experience by upholding the standards and process across international, including assisting with the continuous improvement of the Customer Way and supporting our internal focus on operational excellence.

Other responsibilities will include, but are not limited to:

- Assisting the Director Operations and General Manager of our International team with supporting the delivery of Kōrako (Kōrako is all about scaling NZTE to ensure greater customer impact) and other key projects
- Coordinating and maintaining key group data to ensure that they are fit for purpose
- Helping with the implementation of and support of key induction programmes for our international team
- Working with key stakeholders in a global environment to provide support where required, including providing support for events that come up.

**What you'll need to be successful - Ō Pūkenga**
- We're looking for someone who has a customer-focused mindset who have a flexible and adaptable approach to everything that they do. You'll use your exceptional stakeholder focus and highly collaborative nature to balance multiple priorities and are able to build relationships with stakeholders in our international offices. You'll process outstanding communication skills - written and spoken and you'll be a people person that is passionate about building team culture and being an active member of our one global team.

You'll have exceptional prioritisation skills with the flexibility to multitask when priorities change. We expect that you will be self-directed, self-motivated and be process improvement focussed. You'll have a strong administration background, ideally with experience in project coordination, be tech savvy (MS Office), and most importantly be a self-starter.

You'll be curious and have a continuous improvement mindset to identify improvements, weak spots, and areas for further improvements to make things easier and simpler for our people. You'll have exceptional attentional to detail skills and take pride in ensuring that data and content is accurate and up to date.

A sense of humour is a must, as is having strong time management skills and being a natural solution finder with high levels of initiative, with a resourceful approach to achieve the desired outcome. We work at pace here, so energy is important as well as the confidence to hit the ground running and deal with ambiguity.

**Why you'll love working here - Nau mai ki Te Taurapa Tūhono**
- NZTE is a truly global organisation, giving you a wonderful experience of working with different cultures; more than 100 countries are part of our everyday focus. We know that life is not all about work, and flexible working at NZTE is standard practice. We will give you the right technology to allow you to work anywhere. On top of this, we also offer five weeks' annual leave so you can have that extra time in the year to enjoy what you love doing.

Career development is another huge part of working at NZTE and we will help you with your aspirations and work with you to get you there - being a learning environment that encourages adventure and e