Product Support Genetics

2 days ago

Cambridge, New Zealand Livestock Improvement Corporation Full time

**At a glance**:
**Ref: 49566 |**Cambridge, Hamilton (Newstead), Waikato, Hamilton (Riverlea Road), Hamilton (Te Rapa), Huntly/Gordonton, Matamata, Morrinsville, Otorohanga, Paeroa/Hauraki Plains, Pukekohe, Putaruru, Raglan, Taupo, Te Aroha, Te Awamutu, Tirau, Tokoroa |**Product Development/Management |**Entry, Graduate |**Fixed term, Full Time |**:
**Product Support Specialist - Genetics (fixed term)**

At LIC, we are passionate about delivering superior genetics and technological innovation to help our farmer shareholders sustainably farm profitable animals. As a world leader in pasture-based dairy genetics and herd management, we are committed to providing an extraordinary customer experience. Our team is driven by a culture of accountability, agility, and a deep affinity with farming.

**About the role**
- **Product Support**: Serve as the primary escalation point for product-related inquiries from the sales team, ensuring customer success by improving their understanding of how our products align with their specific needs. Assist in executing the tactical and strategic plans for the Genetics Business Unit. Support LIC's industry networks and partnerships, maintaining strong relationships with key stakeholders both within and outside the organization.
- **Customer & Market Analysis**: Conduct thorough customer research and market analysis to inform the development and enhancement of genetics products. Stay abreast of industry trends and gather insights that drive data-informed decisions.
- **Product Delivery**: Generate detailed reports and analyses to support customers in their adoption and ongoing use of our genetics products. Ensure these insights guide customer decisions and enhance product adoption.

**Why LIC?**
- **Cutting-Edge Innovation**: Be at the heart of agri-tech advancements.
- **Supportive Leadership**: Work with leaders who understand and support your growth.
- **Passionate Team**: Join a highly engaged team dedicated to advancing genetic research and development.

If you're enthusiastic about genetics and ready to develop your career in agri-tech, we want to hear from you

**About you**

To be successful in this role, you should have:

- A tertiary qualification in Agri-business
- Experience in the agricultural sector, with knowledge of herd improvement and bull selection. An understanding of product management principles and practical experience in product development, analysis, research, or related sales or marketing functions.
- Strong analytical skills, with proficiency in working with data to gain insights and aid decision-making.
- Excellent written and verbal communication skills, with the ability to present ideas confidently to diverse groups.
- Proficiency with common business software tools, and experience with modelling tools like Microsoft Excel and SQL query is beneficial.

**In return**

In addition to a competitive salary, you'll receive extra leave days, flexible working options, discounted health, life, income and disability insurances, access to our employee shares scheme, wellbeing discounts, free onsite parking, an employee assistance programme, plus more

Our Hamilton office is in a park-like setting, with tennis court, pool, and onsite café and social club.

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