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Service Delivery Manager

3 weeks ago

Hamilton, New Zealand Datacom Full time

The Role
The Service Delivery Manager is responsible for working with customers, the Datacom Customer Group and across Datacom to organise and progress delivery of a wide range of solutions from traditional IT Outsourcing Services to Cloud, Cyber Security, Digital Platforms and Applications Day to day tasks will include such things as working with services teams ensuring that we are delivering to our contractual obligations, extracting reports for review, identifying opportunities to improve our customer’s experience, mitigating risk around projects and BAU operations whilst building strong and long term relationships with our customer and our delivery teams.c. This Hamilton based position is a direct report to the GM Service Delivery and Assurance based in Auckland and will play a key part within the wider Service Delivery Community.
The Person
We are looking for someone that is obsessed with getting an outcome for customers and able to build networks both internally and externally. The Service Delivery Manager will also need to produce work that is of a high quality and have a strong attention to detail. You will also need to have an understanding IT and IT processes. The ability to maintain close relationships is critical so excellent interpersonal skills is a must, and previous IT and or Cloud Service Delivery Management experience would be really advantageous.
This person would also be familiar with Agile ways or working and has a high AQ that allows them to work in a way that fits our customers culture and delivers value to them. It would be an advantage to have had exposure to or has worked as a Scrum Master.
The Company
People might call us dreamers, but we envisage a world that is improved by technology and its ability to transform our communities both locally and globally. We are an aspirational organisation that employs people passionate about technology, our customers and ultimately making the world a better place through the work that we do. We’re privately owned, and proud of our collaborative and un-process bound internal culture. Working at Datacom sees you join a global family of 5300 employees, across NZ, Australia, South-East Asia, the UK and the US. We value our staff and our size and scale means there is career progression available for everyone, even across our multiple geographies. Working out of award-winning, open-plan and collaborative offices, you will have access to free staff breakfasts, great coffee, a comprehensive insurance package and discounts at local gyms and retail outlets.