Customer Care Representative
2 days ago
locations
Remote New Zealand
time type
- Full time
- posted on
- Posted Today
- job requisition id
- REQ-2373
-The Customer Care/Warehouse Representative is responsible for supporting the customers to achieve maximum sales and ensuring outgoing stock is processed accurately and in a timely manner.
Responsibilities
- Processing orders, including picking, scanning and invoicing the stock to customers in a timely manner;
- Packing and shipping orders to customers as soon as practicably possible after placement of order;
- Receiving incoming stock and processing stock as appropriate;
- Processing customer returns, including the issuing of credit notes and maintaining an updated database;
- Processing and shipping returns to suppliers as needed;
- Conducting regular stock-takes to ensure accurate inventories of stock are on record;
- Purchasing stock from the global suppliers, maintaining stock levels, creating purchase orders and process invoices
- Liaising with freight companies and organising couriers where needed;
- Maintaining stock within the warehouse and ensuring the area is kept as clean and tidy as possible;
- Expediting and tracking urgent orders where relevant;
- Organising and sending customer units for servicing and maintaining appropriate records
- Processing complaints in the Global database
- Cleaning and maintaining all relevant warehouse areas to ensure a tidy and safe working space;
- Responding to and resolving complaints in a timely manner.
- Carrying out customer service & warehouse policies and procedures to ensure an efficient and effective service is provided to customers
- Ensuring positive communication between the Customer Care team, Warehouse team and other company teams to promote a positive company environment;
- Ensuring that all behaviour is in line with the company’s values, Code of Conduct and other relevant policies;
- Other tasks as directed within scope of role and responsibility level.
- Össur_
- is an Equal _
- Opportunity/Affirmative_
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