Wordpress Plugin Customer Support

2 weeks ago


Remote, New Zealand NSquared Full time

Our team at NSquared is looking for a full-time customer support specialist to help us care for our customers. We currently operate two WordPress plugins that our customers use on their websites worldwide. We're also hoping to expand outside of the WordPress space and will need the help of someone to support these new products.

The majority of the work for this position includes _**technical support**_ for our WordPress plugins. And understanding the plugins well enough to offer solutions and workarounds for our customers.

We’re looking for someone who **loves Customer Support and who can**:

- Reproduce and document bugs and file tickets for the development team
- Be naturally curious and likes to investigate and get to the bottom of things

Requirements for this position:

- Excellent interpersonal communication skills - someone who’s not afraid to ask questions
- Familiar with WordPress and a basic understanding of plugins and themes
- Ability to provide thorough technical instructions
- Experience troubleshooting technology such as software, websites, or apps.
- Familiar with HTML and CSS
- Self-motivated, self-disciplined, strong eagerness to learn, and able to learn quickly
- Adequate space to work from home while maintaining productivity and confidentiality.
- Necessary office equipment to work remotely
- Secure, reliable, and private Internet connection.
- BONUS: Experience with Helpscout, Asana, and Slack

We take a lot of pride in our customer service, and we love to help out as much as possible to ensure our customers have all their questions answered.

Pay: $24.00 - $32.00 per hour

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Please do not submit your resume in DOC or DOCX format. Consider exporting as PDF, JPG, or PNG instead.

**Experience**:

- Customer Support: 1 year (required)
- Software troubleshooting: 1 year (required)

**Language**:

- English (required)


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