Regional Manager

The Role You Could PlayWe are looking for an inspirational superstar to join our New Zealand retail management team If you’re a strategic retail leader with an entrepreneurial spirit and you are ready to join a fast-paced, game-changing team - we’d love to hear from you
Our Regional Managers are the ultimate conductors in MECCA's symphony of positivity, inclusiveness and high-performing teams In this role, you will partner closely with your retail leaders to drive store performance and nurture/uphold our culture through engaging, developing and retaining talent.
Along with leading your team of store managers to bring our strategic priorities and pipeline to life, your responsibilities will include:

- Building engagement with your team by ensuring your stores have a supportive, high-performance culture, ensuring our customers (and team) look and feel their best at all times
- Regular travel to regional stores in NZ and our support centre in Australia
- Being a strategic thought partner and ultimate MECCA values ambassador, ensuring a high standard of behaviour is consistently maintained within your network
- Identifying opportunities to improve store KPIs/metrics
- Ensuring your store portfolio is adequately staffed to provide the ultimate customer experience
- Continuing to drive the roll-out of services and omnichannel technology into your stores
- Ensuring operational effectiveness across your store network
- Recruiting, onboarding and growing a talent pipeline across all roles, including hosts, specialists and managers
- Escalating issues and risks in a timely manner

What You Will Bring to the Team
Extensive retail leadership experience, strong interpersonal skills and a passion for operational effectiveness are essential to be successful as a Regional Manager.
You will also be able to demonstrate:

- Extensive retail management experience, ideally leading a retail region with 100+ team members for a minimum of 2 years
- Previous experience managing wage costs and budgeting, in line with business needs, with effective rostering understanding and managem
- Strong commercial skills, with the ability to autonomously make decisions in line with your strategic objectives
- A pursuit of operational effectiveness with demonstrated back-of-house experience (highly desired)
- Genuine care about people, always seeing through the eyes of the customer and team to ensure the best experience
- An ability to think big and long-term, and drive change by influencing others
- Strong coaching communication style with an ability to lead with empathy in care whilst driving performance
- Organisational skills and a proven track record in operating within a remote role
- Previous cross-functional or support centre project exposure (highly desired)
Life at MECCA
We look for people who embody our core values, are passionate about innovation, and are willing to do whatever it takes to ensure our customers look and feel their best. Once you join our team, we will empower you to lead, change the game, ignite your inner entrepreneur, and embrace any opportunity for growth and development.
We believe in our people and their capabilities, so our team members are rewarded right from the beginning. Our team members enjoy some amazing benefits, including:

- Rewarding and recognising through a competitive salary package, annual salary review, bonus program, and amazing individual and team incentives
- An unlimited 40% product discount to spoil themselves and their immediate family plus a generous product allowance
- Countless opportunities for education and development -including, Leadership Conferences, training sessions, an online Learning Lab, access to amazing guest speakers including brand founders and business leaders and once-in-a-lifetime events
- A Parental Support Program featuring paid parental leave and ongoing superannuation
At MECCA, we constantly focus on innovating while providing a unique and supportive company culture, and we like to surprise and delight our team