Customer Services Duty Manager

Competitive market salary with great benefits for an enthusiastic, hands-on night owl
- Fixed term to cover a period of parental leave
- Be part of an operational leadership team ensuring Christchurch Airport's customer service is second to none

**The opportunity**

As Customer Services Duty Manager, you will be the operational focal point in the airport terminal for all stakeholders and visitors. You ensure that the customer service provided to the travelling public, their friends and whānau, as well as our airport tenants and stakeholders, meets or exceeds our service standards. You will also ensure that our terminal operations comply with all legislative requirements including emergency and health and safety procedures. You will also provide exemplary leadership to our front line Customer Services teams to help ensure we are fulfilling our mission to Enhance People’s Lives, Fuel Economic Prosperity of Te Waipounamu the South Island, and be Great Kaitiaki of our Planet.

**You will thrive on being responsible for partnering with our stakeholders in the terminal, as well as developing and leading the team that**:

- Actively engages with and assisting passengers and visitors at the airport, ensuring their experiences in our airport are positive
- Liaises with Airport stakeholders, including Airlines, Government agencies, other operators and tenants
- Assists and leads terminal operations in emergency management situations
- Ensures we maintain a safe and secure airport at all times
- Significant operational experience in a fast-paced business, in and leading customer service teams
- Experience with shift work covering a 24-hour period (this role is predominantly night shifts)
- At least 2 years people leadership experience, helping team members develop professionally and personally, offering sound mentoring or coaching, and supporting a team to perform outstanding service every day. Your experience also includes operational management such as managing rosters and timesheets, and ensuring compliance with policy and procedure.
- Demonstrated experience in emergency management and response
- Excellent computer skills, with the ability to rapidly learn and adapt to new and updated systems and processes, as well as proactively seeking opportunities to improve team efficiency

**About Christchurch Airport**

Christchurch International Airport Limited (CIAL) is a multi-dimensional business, championing Te Waipounamu the South Island and Aotearoa New Zealand for today and tomorrow. Our central focus is achieving three core objectives at the same time: Enhancing People’s Lives (our team, customers, partners and communities); Fuelling economic prosperity of the South Island and New Zealand; and being Great Kaitiaki of our Planet (safety, security and sustainability).

CIAL operates New Zealand’s 2nd largest airport, and our success has a direct correlation to the success of our city, region and country.

Join our team of 200 and see what difference you can make every day.

**What's in it for you?**

In return for your hard work and dedication you will be rewarded with a competitive remuneration package, the level of which will be dependent on your experience and expertise. We offer fully subsidised medical insurance, free onsite car parking, annual flu shots, first aid training and lots of learning and development options. You will have the opportunity to extend your technical knowledge and practical experience within a workplace that prides itself on its culture and reputation. You will have access to ongoing professional development and networks internally and externally to help you reach your full potential.

A copy of the position profile is attached for your information.