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Duty Manager

2 weeks ago

Christchurch, New Zealand BOLD BITES LTD Full time

At Pizza Hut Church Corner, we are more than just a pizza place—we are a vibrant, team-driven environment where delicious food and exceptional service come together. We are looking for two dedicated Duty Managers who are passionate about leading a team, maintaining inventory and upholding quality standards.

**About the Role - Duty Manager**:
As the Duty Manager, you will be responsible for overseeing the day-to-day operations of our busy restaurant. You will ensure that all aspects of service run smoothly, maintain high standards of food safety, and foster a positive work environment. Your leadership will be key to delivering top-notch customer service and achieving our business goals. Your responsibilities will include:

- Motivate and lead a team of service staff to provide exceptional customer service.
- Oversee day-to-day operations, ensuring efficient workflow and high-quality service.
- Maintain a customer-centric focus, addressing customer concerns, and ensuring a positive dining experience for all patrons.
- Monitor and manage inventory levels, coordinate with suppliers, and ensure proper stock levels for smooth store operations.
- Assist in budgeting, cost control, and financial reporting to contribute to the restaurant's profitability.
- Create and manage staff schedules, balancing workload and optimising labour costs.
- Provide ongoing training and development opportunities for staff to enhance their skills and promote career growth.
- Assist with staff recruitment.
- Support overall business management and strategic planning.
- Prepare and maintain daily sales reports, cash reconciliation and petty cash.
- Promote menu items, create specials and undertake the necessary advertising.
- Ensure compliance with all Pizza Hut policies and local regulations, including health and safety standards.

**Qualification, Experience, and Attributes Required**:

- Proven experience of at least 2 years in a supervisory or duty manager role within the hospitality industry or a relevant level 4 or higher qualification.
- Strong knowledge of food and beverage operations, including inventory management and cost control.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and make quick, informed decisions.
- Knowledge of health and safety regulations.
- Excellent food hygiene practices.
- Exceptional customer service skills and a commitment to guest satisfaction.
- High standard of personal hygiene and presentation.
- Punctual, organised, and capable of multitasking with attention to detail.
- Team player with effective communication skills.
- Flexibility to work various shifts, including evenings and weekends.

**Pay and Benefits**:

- Full-time permanent employment.
- Minimum of 30 hours/week guaranteed.
- Hourly rate ranges between $29.66 - $31.00.
- Opportunities for professional growth.
- Flexible and balanced roster ensuring work-life balance.
- Friendly and supportive working environment.

**Application Requirements**: