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Technical Application Support Lead

3 weeks ago

Auckland City, New Zealand Capgemini Australia Full time

**Let's talk about the team**: Our Applications Managed Services team help our clients create more value for. their business and improve efficiency through IT Systems. Our services are highly industrialized, underpinned by robust SLAs, based on industry-standard best practices, and delivered by a cost-effective mix of onshore, nearshore, and offshore resources. We're about more than 'keeping the lights on for. less' - we provide a commitment to continuous improvement and value generation. Ideally based in New Zealand but open to Australian based applicantions. Let's talk about the role and responsibilities - Responsible for maximizing system uptime and availability, ensuring functional and performance SLAs - Review and design technical solution - Review code developed by junior resources - Mentor junior developers to complete Development tasks - Responsible for establishing and maintaining end-to-end monitoring and alerting on all critical aspects to ensure SLAs and get proactive notifications of possible issues for all systems - Initiate and lead scripting and automation to streamline system updates and upgrades - Work with operations team to resolve trouble tickets, developing and running scripts, and troubleshooting - Manage offshore technical team (around 15) - 50% of time will be spent on Managing team and customer whereas remaining 50% of time will be Technical **Let's talk about your capability and experience**: - Around 8 years of experience across Development, Supporting, Administration, DevOps - Demonstrated experience using tools like AppDynamics, Splunk, developing Synthetic monitoring scripts is a must - Strong leadership skills with the ability to mentor a small onshore team - Good working knowledge of Kubernetes platform - Knowledge of Agile best practices - Solution focused with strong attention to detail Let's talk about what's in it for you Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from. Capgemini constantly aims for excellence in its operations and the employee experience it provides. In line with our Purpose, Flexible Working aims to improve the overall people experience by providing an optimal work-life balance, more autonomy and freedom in when, where and how we work. As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways: Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days. Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. As well as focusing on helping our clients transform towards more sustainable business models, Capgemini recently announced its commitment to becoming a netzero busines by 2030. GetTheFutureYouWant - Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures. Please note unsolicited resumes from employment agencies or other third parties will not be considered. LI-TK1