IT Support Specialist

3 days ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

How you’ll make an impact

As part of this role in the Xero Internal IT team, you will be responsible for providing outstanding customer service and support to Xero’s rapidly growing internal user base. As this is a user-facing role, you will be a highly visible representative of our team, providing Xero’s with the tools they need to do the best work of their lives.

**What you’ll do**:

- Ownership over all support contact points (tickets, walk-ups, chat & phone)
- Diagnosis, further investigation and resolution of service requests and incidents
- Prioritising quick responses, and setting expectations with users
- Ensuring customer service standards are met, and striving to exceed them
- Handling software and hardware requests
- General user access and permission administration
- Contributing to the reduction of the team workload in your region via ticket resolution
- Assisting others as needed to ensure overall service objectives and team targets are achieved
- Liaising with Xero’s vendors as and when required to resolve issues
- Contributing to our global support experience
- Contributing to support documentation

**Success looks like**:

- An outstanding level of customer service is achieved and maintained
- Proving your ability to go above and beyond, to ensure the best result for our users
- Workload flow is healthy in your region, services levels are met and exceeded
- Process and policy is followed and standards are maintained
- Ownership of all responsibilities covered by your role
- Contributing to team spirit, goals and priorities

**What you’ll bring with you**:

- A passion and excitement for technology
- Outstanding interpersonal and customer service skills
- Great written and verbal skills
- Multi-tasking and time management skills
- A logical problem solver
- Working well both autonomously, and in a team environment
- Relevant degree or certification
- 3 years relevant experience
- Knowledge of Windows & Apple operating systems and hardware

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

  • Migration Specialist

    1 week ago

    Wellington Central, Wellington, New Zealand Find IT Recruitment Full time

    Migration Specialist - Enterprise Data Systems 2 Year fixed term opportunityASAP startWellington basedAre you an experienced Migration Specialist looking for your next challenge? We're seeking a skilled professional to lead and support large-scale enterprise migrations, ensuring data integrity, system integration, and seamless delivery in complex...

  • Technical Specialist

    1 week ago

    Wellington, Wellington, New Zealand placeMe IT Recruitment Full time

    If you love driving technical strategy, owning platforms end-to-end, and working at the intersection of engineering and business — this is a unique opportunity to step into a Senior Power Platform leadership role with real impact across the organisation.We're looking for a Technical Specialist to take ownership of the Microsoft Power Platform — including...

  • Procurement Specialist

    1 week ago

    Auckland City, New Zealand DDS IT Full time

    **Introduction**: Are you an experienced IT Procurement Specialist looking for a new challenge? Join our team and take on a pivotal role where you will have the opportunity to shape procurement strategies aligned with our company's goals and objectives. Make your mark on this rare opportunity! Remote first Workplace Great company culture Embrace a dynamic...

  • Senior IT Support Specialist

    21 hours ago

    Wellington City, New Zealand New Zealand Government Full time

    **Location**: WellingtonContract: Permanent - full time About the role Our IT team is growing, and we have a brand-new role for a Senior IT Desktop Support Specialist who will support the Ministry's staff with day-to-day technology care and maintenance ensuring a continuity of information technology services across the Ministry. The IT Desktop Support...

  • Claimant Support Specialist

    3 days ago

    Wellington City, New Zealand New Zealand Government Full time

    **Claimant Support Specialist | Top Up Team | Historic Claims, Wellington**: **About the Top Ups team** The Top Ups team is part of the Governments response to the Abuse in State Care, Royal Commission. Any living survivor with a closed claim who received a payment from the Ministry of Social Development, the Ministry of Education, Oranga Tamariki, the...

  • Product Specialist

    3 days ago

    Auckland City, New Zealand WWNZ SUPPORT Full time

    Cartology is one of Australia’s leading retail media businesses, powered by the Woolworths Group. We provide targeted omnichannel marketing solutions and comprehensive closed loop reporting to help FMCG brands grow. With Cartology, brands can drive real customer impact in the moments that matter most, because we get customers. Cartology is truly...

  • Support Specialist

    5 days ago

    Wellington City, New Zealand Contact Energy Full time

    Company Description Contact Energy is embarking on the path to transform its customer business end-to-end. Delivering this transformation will require Contact to strengthen its technology, customer and data capabilities, adopt new ways of working and shape its culture for greater agility, innovation and customer obsession. You’ll be an integral part of...

  • Philanthropy Specialist

    2 weeks ago

    Wellington Central, Wellington, New Zealand Manaaki Tāngata - Victim Support Full time NZ$60,000 - NZ$100,000 per year

    About the role | Mō te tūngaWe are seeking a full-time Philanthropy Specialist to join our team.  This brand-new position will play a key role in growing philanthropic support that strengthens Manaaki Tāngata | Victim Support's long-term impact across Aotearoa.This role is based in Wellington, and the core responsibilities include:Identify and grow...

  • Philanthropy Specialist

    2 weeks ago

    Wellington, Wellington, New Zealand Manaaki Tāngata | Victim Support Full time NZ$60,000 - NZ$90,000 per year

    We're looking for someone to join our amazing Fundraising and Communications teamAbout the role | MōtetūngaWe are seeking a full-time Philanthropy Specialist to join our team.  This brand-new position will play a key role in growing philanthropic support that strengthens Manaaki Tāngata | Victim Support's long-term impact across Aotearoa.This role is...

  • Microsoft Cloud Technology Solution Specialist

    1 week ago

    Auckland City, New Zealand Hire IT Full time

    **Salary - $80,000 - $130,000 p.a. (Depending on experience)** **- Must be NZ Citizen or Permanent Resident.** Our client is a Managed Service Provider experiencing significant growth, they require someone to work full-time at their Auckland Office in the CBD, with at least 3-5 years experience creating and deploying Microsoft Azure IaaS, 365 technologies,...