Senior IT Support Specialist
4 hours ago
**Location**: WellingtonContract: Permanent - full time About the role Our IT team is growing, and we have a brand-new role for a Senior IT Desktop Support Specialist who will support the Ministry's staff with day-to-day technology care and maintenance ensuring a continuity of information technology services across the Ministry. The IT Desktop Support Specialist role will ensure that the right support is provided by external suppliers used across the Ministry and provide reporting to the Director around improvement initiatives across the Ministry network. What you'll do You will be required to triage technical level 1 and/or 2 issues across a diverse and distributed customer network within the Ministry. The position is an important link in supporting and delivering key internal services to our team and engaging across the business to support them. You will also identify and solve computer software, hardware and website problems and make suggestions on how to prevent future problems, as well as assembling, installing, and testing computer software, networks, and services. There will be the opportunity to work on, projects and services as required by the Director IT as the Ministry moves through its digital transformation. We are looking for skills, and experience in the following areas
- 2-3 years' experience in managing level 1 / level 2 support calls and issues that required in-person support delivery, working in partnership with the business.
- Able to communicate effectively on technical and business issues.
- Good knowledge of incident management, escalation, service desk best practice and strong awareness of ITIL best practice methodology.
- Awareness and understanding of project planning and control techniques. Techniques associated with planning and monitoring progress of projects for example work breakdown structures, critical path analysis, earned value.
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