Senior Customer Marketing Strategy Manager

5 days ago


Auckland City, New Zealand BNZ Full time

**He Waka Eke Noa | Creating Great Together**

In Marketing & Design we are truly customer obsessed, designing and delivering distinctive propositions campaigns and experiences that create better customer outcomes; and deliver to our new brand promise of: if you can imagine a better future, let's find a way.

**Mō te Tūranga | About the Role**

The Senior Customer Marketing Manager is responsible for deeply understanding key customer audiences, identifying marketing opportunities and developing exceptional strategic thinking to build deeper connections with our customers.

This role is looking after our biggest portfolios of Consumer Lending, Everyday Banking & Cards, so we need an experienced marketer to work closely with colleagues and our agency partners to design customer marketing strategies across key segments.

Key responsibilities include:

- Work closely with product teams to ensure propositions and experiences are developed for BNZ customers that are appealing and deliver to customer needs; consulting on customer perceptions, expectations and opportunities.
- Work collaboratively with Marketing Communications and supporting functions to develop go-to-market activity that brings these strategies to life.
- People leadership, strategic direction and career development of three direct reports.

**Ōu Pūkenga | About You**

This is a senior role within our team, you will have 10+ years' experience in Marketing in a large and complex environment delivering strong customer strategies and programmes as well as proven experience in leading a high-performing team.

You will also have
- Experience in engaging and working with senior leadership teams
- Ability to influence outcomes, a flair for preparing great presentations and stakeholder packs
- Strong commercial acumen with respect to financial services and key drivers of success
- Superb interpersonal and communication skills.

**BNZ Hei Wāhi Mahi | Working at BNZ**

At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit.
- ** Oranga | Wellbeing**:Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
- ** Whakatā | Leave**:We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
- ** Raungāwari | Flexibility**:We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based. Talk to us about how we can make this work for you.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**
- Applications close Thursday 11th August at 11:55pm._



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