Grocery Manager

We are seeking a Grocery Manager for our busy and high performing Grocery Department.

The applicant needs to be friendly, be able to work at least one day in the weekend, be reliable, have own transport and is able to multitask.

**ACCOUNTABILITIES**:
**OPERATIONAL**
- Enhance the reputation of the business by promoting and encouraging ‘best practice’ levels of customer service.
- Effectively resolve all customer related enquiries and complaints. Minimise customer complaints received.
- Reinforce and appropriately implement the businesses returns policy in all appropriate transactions.
- Ensure Foodstuffs New World promotional and pricing programmes are adopted so that the store presents a competitive and brand consistent offer to the market at all times.
- Ensure sales and GP targets for the department are met or exceeded and that wage costs are controlled appropriately. Monitor sales and create opportunities to increase on last year. Maintain 100% price integrity in the department.
- Control all Department Costs. Manage credits in a timely and tidy fashion to minimize waste and reduce loss. Hold suppliers accountable for damaged stock making sure credit notes find their way to the office.
- Ensure operational delivery standards are met or exceeded including:

- Ensuring the shop is full and appealing throughout the hours of trade, and that stock levels are controlled appropriately. Also ensuring all appropriate signage is displayed correctly and that advertised product is displayed meaningfully. Merchandising the department appropriately, as per the best practice manual. Building attractive / eye catching displays and ensuring the department merchandising standards invite purchases through attention to detail. Manage the layout of the department to maximize stock visibility to enhance sales potential.**FINANCIAL**
- Ensure costs are kept within the parameters set out by Owner Operator. Achieve cost goals through monitoring department systems in an effective and timely manner.
- Manage assigned activities, promotions and initiatives within plan, budget and resource deployment delegations.
- Meet annual, monthly and weekly targets and review with store owner the sales, gross profit, contribution to profit and cost targets in line with the store targets, proactively taking action to remedy adverse trends.

**STAFF**MANAGEMENT**
- Roster to ensure adequate staff levels at all times, keeping in line with wage percentage targets.
- Assist in recruitment of all team members into the department.
- Ensure all team members receive an appropriate induction / orientation to the department and receive appropriate ongoing training support. Train the team members as required.
- Ensure all staff management practices within the department comply with store policies on employment, attendance, health and safety, training, leave, discipline etc., such that all staff in the department know they are being treated consistently.
- Put in place initiatives to assist in the retention of staff and reduction of staff turnover as appropriate.
- Complete and document performance management discussions with all team members.
- In conjunction with Owner Operator and HR / Trainer ensure succession plan is in place for all key roles within the department & ensure all staff are aware of development opportunities available to them.
- Guide all department members through identified training to achieve desired standards of performance.
- Support the employees in the department involved in specific programmes / courses e.g. Management Development.
- Manage Holiday and Lieu Day levels to ensure liability is kept under control.

**ESSENTIAL**
- Computer literate. SAP experience is an advantage
- Retail experience to supervisory level or previous department management experience
- Physically fit and able to fulfil the requirements of the role.

**DESIRED**
- Unit standard 497
- Good command of written / spoken English
- Good basic maths skills
- FMCG experience
- Food retail experience
- Clean driver’s licence